Junior Support Analyst – Accounting

🔥 16 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GOVERNANÇABRASIL - GOVBR

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

GOVERNANÇABRASIL - GOVBR is a Brazilian technology and services company that provides digital governance and municipal management solutions to public sector clients. It offers a modular cloud platform (Cidade360), citizen service systems (Atendimento360), data intelligence, security-hardened deployments on Microsoft Azure, and consulting and training (Governos Digitais / Educacional) to support transparency, legal compliance and efficient public administration. GOVBR serves hundreds of municipalities across Brazil with software-as-a-service products, implementation support, and specialized regional customer service, and is part of the Volaris Group.

📋 Description

• Provide customer support via phone, chat, and ticketing system, ensuring prompt, high-quality responses • Log, categorize, and monitor tickets, ensuring proper routing and compliance with service-level agreements (SLAs) • Provide technical and functional support for the system, with a focus on public-sector accounting processes • Identify, analyze, and resolve incidents, as well as guide users in operating the system • Assist with basic system configuration according to operational requirements • Document customer interactions and implemented solutions, contributing to the knowledge base • Collaborate with other teams to resolve more complex requests

🎯 Requirements

• Completed or ongoing higher education in Business Administration, Accounting, Information Technology, or a related field • Basic knowledge of or experience with accounting processes, particularly revenues and expenses • Experience with or familiarity with customer service via phone, chat, or ticketing systems • Strong verbal and written communication skills • Organized, proactive, and analytical, with strong problem-solving abilities • Availability to travel as required • Previous experience providing systems support (help desk/service desk) is a plus • Knowledge of databases (basic queries/SQL) is a plus • Knowledge of public-sector accounting is a plus • Familiarity with municipal processes is a plus

🏖️ Benefits

• iFood Card, valid for food and meal expenses • Career development opportunities • Education assistance • National partner discounts and benefits • Unimed health insurance, extended to dependents • Fleury, providing convenient access to online medical appointments • Dental insurance • Life insurance • Newborn benefit basket • Referral bonus for recommending future employees • Annual bonus • Birthday bonus • Weelhub, providing access to gyms • OnHappy, a benefits and travel-discount platform • “Perrengue Day,” an annual day off • Colmeia Shop, an exclusive platform offering special discounts on products • Individual Development Plan (IDP) and annual performance review