Support Analyst – Junior

🔥 10 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SoftExpert - Software for Excellence

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1995

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

SoftExpert is an integrated software suite designed to enhance performance excellence across various organizations. The platform offers comprehensive solutions including Business Process Management (BPM), Enterprise Resource Management (ERM), Environmental, Social, and Corporate Governance (ESG), and Quality Management systems, among others. SoftExpert empowers companies to automate processes, ensure compliance with regulatory standards, drive innovation, and improve overall operational efficiency through a user-friendly interface and modular architecture.

📋 Description

• Provide technical support to customers, ensuring prompt, consultative, and high-quality service • Analyze and diagnose requests, identifying the root cause before routing them to other teams • Log, track, and resolve support tickets, keeping customers informed throughout the process • Work collaboratively with internal Product, Cloud, and Consulting teams • Support domestic and international customers in Portuguese and English • Meet established SLAs and monitor the team’s performance metrics • Contribute to updating the knowledge base and standardizing support processes • Pursue technical development and process improvement by proposing enhancements

🎯 Requirements

• Bachelor’s degree completed or in progress in Information Technology, Information Systems, Computer Science, or related fields • Previous experience in technical support or customer service in a technology environment • Basic English conversation skills • Knowledge of Windows operating systems and Microsoft Office • Knowledge of networking, basic communication protocols, and troubleshooting • Experience with ticket logging and tracking tools • Experience providing customer support at technology or software companies • Experience with ITSM or Service Desk tools • Knowledge of SQL databases for basic queries • Knowledge of web applications, APIs, or Cloud platforms • Experience with ERP systems, BPM, or business management platforms • Certifications or courses in Support, ITIL, or Customer Service

🏖️ Benefits

• Unimed Health Insurance: No monthly premium for the employee and only 30% copayment • Annual profit-sharing bonus • Meal or Food Voucher: R$950.00 benefit • Education Assistance: Scholarships for language courses, undergraduate and graduate programs, or specializations, with monthly reimbursement of up to 70% • TotalPass: Access to a nationwide network of gyms, psychologists, and nutritionists throughout Brazil • Dental Plan with three plan options • Employee Referral Program with bonuses • Free Online Courses • Internal and External Training • Pharmacy Benefit • Life Insurance • Pet Benefit