Junior Support Analyst

🔥 4 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Sensedia

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

💼 Consulting

🛡️ Insurance

📦 Logistics

💰 Private Equity Round on 2021-05

Consulting • Insurance • Logistics

Sensedia is a leading company in the API management industry, recognized by The Forrester Wave™ for its innovative solutions. Sensedia specializes in enabling businesses to streamline and optimize their digital experiences through efficient API management, integration flows, and microservices. Their platform supports a wide range of industries, including Artificial Intelligence, Banking & Financial Services, E-commerce & Retail, and Insurance & Risk Management. Sensedia offers a robust suite of tools and services such as API Management Platform, Service Mesh, API Adaptive Governance, Open Banking, and Integrations, which are designed to help businesses leverage modern technology to innovate and drive growth. With over 15 years of experience, they provide expert services to enhance API strategies, ensuring secure, scalable, and flexible architecture solutions.

📋 Description

• Handle and manage technical support tickets • Respond through communication channels such as email, Slack/Teams, and forums • Follow tickets through to resolution, ensuring the satisfaction of customers and developer partners • Perform triage, classification, and alert escalation • Investigate and debug code in Java, JavaScript, or the platform’s primary programming language • Test API workflows in development and production environments • Assist with the analysis of RESTful API design • Propose usability improvements and help users apply technical solutions to their business challenges • Develop and monitor dashboards using tools such as Grafana and Kibana • Measure the health of the developer experience and identify patterns, friction points, and automation opportunities • Develop automations and scripts for internal procedures • Promote best practices for using the internal platform both internally and externally • Represent the developer voice within the organization • Collaborate with Engineering, Product, Customer Success, and Support teams • Contribute to the agile resolution of issues and the delivery of new, user-friendly features

🎯 Requirements

• Experience with a programming language and scripting, such as Java, JavaScript, Python, or Go • Excellent analytical and troubleshooting skills for critical systems • Knowledge of API concepts and practices using RESTful design patterns • Ability to manage tools and interpret input/output data to diagnose system behavior • Knowledge of Prometheus, Kibana, Grafana, Zabbix, or similar tools • Knowledge of functional API testing tools such as Postman, cURL, and SoapUI • Knowledge of ticket management tools such as Zendesk and Jira • Clear and assertive communication skills • Previous experience providing technical support to developers or for API-based products is a plus • Technical English or Spanish proficiency (reading and writing) is a plus • Ability to produce structured, instructional technical content is a plus • Knowledge of SOAP web services is a plus • Knowledge of API documentation using the OpenAPI Specification (Swagger) and business workflows is a plus • Exclusive opportunity for People with Disabilities (PwD)

🏖️ Benefits

• Meal and food allowance — Flash Card • Health and dental insurance • Life insurance • Profit-sharing program (PPR) • TotalPass • Childcare assistance • Well-Being Program focused on physical and mental health • Corporate University — #SensediaAcademy • Cultural and educational partners offering special discounts • Extended maternity and paternity leave • Flexible work model through #WorkWhereYouBelong • Welcoming and respectful work environment • Accessibility resources and accommodations throughout the hiring process, as needed