Junior Support Analyst – Taxation

🔥 13 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GOVERNANÇABRASIL - GOVBR

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

GOVERNANÇABRASIL - GOVBR is a Brazilian technology and services company that provides digital governance and municipal management solutions to public sector clients. It offers a modular cloud platform (Cidade360), citizen service systems (Atendimento360), data intelligence, security-hardened deployments on Microsoft Azure, and consulting and training (Governos Digitais / Educacional) to support transparency, legal compliance and efficient public administration. GOVBR serves hundreds of municipalities across Brazil with software-as-a-service products, implementation support, and specialized regional customer service, and is part of the Volaris Group.

📋 Description

• Provide technical support in an agile, courteous, assertive, proactive, and innovative manner • Support the ongoing development of knowledge and ensure the satisfaction of external customers using the company’s product portfolio • Help build trust-based relationships with customers • Resolve routine issues within the department under direct supervision • Record all support interactions in accordance with company processes • Identify customer needs and relay them to the Sales or Customer Relations team • Stay up to date on products, business operations, legislation, and technology

🎯 Requirements

• Currently pursuing a bachelor’s degree in Information Systems, Computer Science, Business Administration, Accounting, or a related field • Knowledge of operating systems • Knowledge of databases and networks • Knowledge of implementation management • Knowledge of taxation • Knowledge of ISS (municipal services tax) and the Simples Nacional tax regime • Knowledge of tax collection • Customer support experience • Preferred: Knowledge of the public sector • Preferred: Knowledge of commercial policies

🏖️ Benefits

• iFood Card, valid for meal and food expenses • Career development opportunities • Education assistance • National partner benefits and discounts • Unimed health insurance, extendable to dependents • Fleury online medical consultations • Dental insurance • Life insurance • Newborn benefit • Referral bonus for recommending future employees • Annual bonus • Birthday bonus • Wellhub membership with access to gyms and fitness facilities • OnHappy benefits platform with travel discounts • Dia do Perrengue: one annual day off • Colmeia Shop, an exclusive platform offering discounts on products • Individual Development Plan (IDP) and annual performance review