Junior Support Analyst – Customer Service

🕒 August 24

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 42%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Maxtrack

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1999

📦 Logistics

🔧 Hardware

🚗 Transport

Logistics • Hardware • Transport

Maxtrack is a Latin American technology company specializing in high-performance vehicle tracking, telematics and fleet management. It provides hardware (proprietary GPS devices) and software platforms for real-time monitoring and operational intelligence across cargo transport, passenger transport, agribusiness, mining, utilities and light fleets. Maxtrack emphasizes AI-driven data and video/image processing, LoRa connectivity, fuel-consumption management and large-scale deployments—reporting ~25 years in market, monitoring more than 3 million vehicles and operating tens of millions of devices and AI workloads in Brazil. Its customers include large transport and logistics operators and utilities.

📋 Description

• Handle support tickets via phone, WhatsApp, and the ticketing system. • Record information in the customer service system. • Identify basic issues. • Perform simple, standardized procedures. • Escalate more complex tickets to higher support levels. • Monitor the status of support requests. • Guide users on how to use the system. • Update ticket information and supporting evidence. • Join the Maxtrack team, a company specializing in fleet management, logistics efficiency, vehicle tracking technology, and IoT platforms.

🎯 Requirements

• Currently pursuing or completed a degree in Information Technology or a related field. • Intermediate Excel skills. • Customer service experience. • 6-on, 1-off work schedule. • Working hours: 1:40 p.m. to 9:20 p.m.

🏖️ Benefits

• Medical insurance • Dental insurance • Pharmacy discount program • Life insurance • Meal voucher • Profit-sharing bonus (PLR) • Wellhub (formerly Gympass) • Zenklub • Education Incentive Program • Company-issued mobile phone • Onhappy (travel discount platform) • Remote work