Mid-Level Technical Support Analyst

🕒 July 30

🇧🇷 Brazil – Remote

💵 R$0 - R$2.7k / month

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 39%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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LV Network - Soluções em Telecomunicações

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

💼 Consulting

📦 Logistics

📡 Telecommunications

Consulting • Logistics • Telecommunications

LV Network is a telecommunications solutions provider that focuses on managing and enhancing network performance for businesses. The company offers a range of services including network monitoring, compliance solutions, and backup options, ensuring that clients can rely on their network infrastructure to support their operations. With a commitment to security, quality, and innovation, LV Network aims to deliver exceptional service and support to internet providers and businesses.

📋 Description

• Administer and monitor clients’ networks, ensuring performance, security, and availability • Analyze data traffic to identify patterns, trends, bottlenecks, failures, and potential threats • Perform moderately complex configurations on routers, switches, antennas, servers, and other network devices • Configure IP addresses, VLANs, security policies, and static and dynamic routing • Diagnose and resolve incidents related to network connectivity, infrastructure, and performance • Provide customer service and technical support by phone, email, and WhatsApp • Log, track, resolve, and close support tickets • Perform software and firmware updates, security patches, and technical reviews • Create, review, and maintain technical documentation, diagrams, procedures, IP records, configurations, and security policies • Build test environments, develop test cases, and conduct moderately complex simulations • Evaluate new technologies, analyze products, and support system implementation • Administer network resources, access profiles, and security controls • Share knowledge, guide new employees, and participate in technical forums and discussions • Implement corrective and preventive actions and monitor service and documentation metrics

🎯 Requirements

• Completed high school education plus certified professional training courses totaling at least 200 hours, or a completed bachelor’s or technology degree • Mandatory certifications: MikroTik MTCNA, MikroTik MTCRE, and ITIL • 1–2 years of experience providing customer service by phone, email, and WhatsApp • 1–2 years of experience in technical support for telecommunications networks • Proficiency in TCP/IP, DNS, and DHCP protocols • Proficiency in static and dynamic routing, especially OSPF • Knowledge of fiber-optic technology • Proficiency with Zabbix and Grafana • Strong analytical, troubleshooting, organizational, and technical communication skills

🏖️ Benefits

• Salary advance • Medical insurance • Dental insurance • Home office allowance • Bonus • Breakfast • Christmas hamper • Pharmacy benefits program • Payroll-deducted loan • Childcare assistance • Discount club • Profit-sharing bonus (PLR) • On-site cafeteria • Career development plan • Food allowance • Life insurance • Meal voucher • Workplace exercise program • Transportation voucher