Network Technical Support Analyst – Mid-level

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LV Network - Soluções em Telecomunicações

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

💼 Consulting

📦 Logistics

📡 Telecommunications

Consulting • Logistics • Telecommunications

LV Network is a telecommunications solutions provider that focuses on managing and enhancing network performance for businesses. The company offers a range of services including network monitoring, compliance solutions, and backup options, ensuring that clients can rely on their network infrastructure to support their operations. With a commitment to security, quality, and innovation, LV Network aims to deliver exceptional service and support to internet providers and businesses.

📋 Description

• Manage and monitor telecommunications systems and networks, identifying and preventing events that may cause slowdowns, instability, or downtime. • Administer and monitor clients' networks, ensuring performance, security, and availability. • Analyze data traffic to identify patterns, trends, bottlenecks, failures, and potential threats. • Perform medium-complexity configurations on routers, switches, antennas, servers, and other network devices. • Configure IP addresses, VLANs, security policies, static and dynamic routing, among other features. • Diagnose and resolve incidents related to connectivity, infrastructure, and network performance. • Provide customer support and technical assistance via phone, email, and WhatsApp. • Log, track, resolve, and close tickets, keeping information complete and up to date. • Execute software and firmware updates, security patches, and technical reviews. • Create, review, and maintain technical documentation, including diagrams, procedures, IP records, configurations, and security policies. • Build test environments, develop test cases, and carry out medium-complexity simulations. • Evaluate new technologies, analyze products, and support system deployments. • Manage network resources, access profiles, and security controls. • Share knowledge, mentor new colleagues, and participate in technical forums and discussions.

🎯 Requirements

• Education: High school diploma with accompanying certified qualification courses (minimum 200 hours), or a completed bachelor's or technology degree. • Mandatory courses and certifications: Mikrotik MTCNA, Mikrotik MTCRE, ITIL. • 1–2 years of experience providing customer service via phone, email, and WhatsApp. • 1–2 years of experience in technical support for telecommunications networks. • Proficiency with TCP/IP, DNS, and DHCP protocols. • Proficiency in static and dynamic routing, especially OSPF. • Knowledge of fiber optic technology. • Proficiency with Zabbix and Grafana systems. • Strong analytical skills, troubleshooting ability, organization, and technical communication.

🏖️ Benefits

• Salary advance • Health insurance • Dental insurance • Home-office allowance • Bonus • Breakfast provided • Christmas hamper • Pharmacy partnership • Payroll-deductible loan • Childcare assistance • Employee discount club • Profit-sharing (PLR) • On-site cafeteria • Career development plan • Food allowance • Life insurance • Meal voucher • Workplace exercise (stretching/fitness) • Transportation allowance