Junior Support Analyst

🕒 July 27

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 80%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nkan Tech Consult

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2024

💼 Consulting

☁️ SaaS

💸 Finance

Consulting • SaaS • Finance

Nkan Tech Consult is a Brazilian technology and IT consulting company based in Salvador, Bahia, specializing in consulting and implementation of technology solutions for the complementary pension (previdência complementar) sector. The firm provides strategic innovation and technology planning, technological and process change management, PMBOK-aligned project management, ERP implementation and organizational IT management. It also develops and sells a modular web platform called OpenPrev for pension plan management and integration. Nkan emphasizes quality and information security, aligning to ISO 9001 and ISO 20000 standards, and offers both online and occasional on-site client support.

📋 Description

• Provide first-level technical support to users, including ticket logging, follow-up, and resolution • Support the operation and maintenance of systems, access, environments, and technology resources used by the organization • Assist with the basic administration and monitoring of Microsoft Azure environments • Support routines related to version control, organization, and management of GitHub repositories • Assist with the installation, configuration, updating, and maintenance of systems and technology resources • Support the management of access, profiles, and permissions, following information security best practices • Contribute to preventive and corrective cybersecurity, data protection, and initial incident response activities • Support the implementation of guidelines related to Brazil’s General Data Protection Law (LGPD), particularly regarding the confidentiality, access, and proper handling of information • Assist in preparing and maintaining technical documentation, operating procedures, and knowledge bases • Support backup, contingency, service continuity, and disaster recovery routines • Participate in restoration tests, backup integrity checks, and validation of recovery procedures • Collaborate with internal teams and vendors to follow up on requests, incidents, and improvement opportunities • Contribute to the continuous improvement of support, operations, and technology environment security processes

🎯 Requirements

• Currently pursuing or holding a degree in Information Technology, Information Systems, Computer Science, Networking, Information Security, or a related field • Previous experience, even at an entry level, in technical support, help desk, service desk, or systems operations • Knowledge of Microsoft Azure, with familiarity with basic environment, resource, and access administration • Knowledge of GitHub and the fundamentals of code version control and repository organization • Basic knowledge of cybersecurity, including access control, authentication, data protection, and incident prevention best practices • Knowledge of Brazil’s General Data Protection Law (LGPD) and principles applicable to information security and privacy • Basic knowledge of backup, business continuity, and disaster recovery • Knowledge of operating systems, Microsoft 365, basic networking, and user support • Strong verbal and written communication skills • Organization, sound prioritization skills, and the ability to work collaboratively • Preferred: knowledge of Microsoft 365, Entra ID / Azure AD, and access policies • Preferred: experience with ticketing, customer support, and environment monitoring tools • Preferred: familiarity with technical documentation and knowledge base development • Preferred: basic knowledge of ITIL, ISO 27001, and NIST • Preferred: courses, certifications, or training in Azure, information security, cloud computing, or data privacy • Preferred: experience with backup, restoration, and contingency testing routines

🏖️ Benefits

• Meal allowance • Remote work • Independent contractor (PJ) agreement