Technical Support Analyst – Junior

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🕒 May 5

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LINA

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

LINA is a company for which no descriptive text was provided. No information about its products, services, customers, or industry was included in the input, so its focus and market cannot be determined from the supplied text.

📋 Description

• Receive and perform initial triage of incoming tickets. • Ensure correct routing and categorization of tickets. • Perform initial analysis of logs, errors, and system behavior. • Work on resolving operational incidents of low to medium complexity. • Ensure compliance with service and response SLAs. • Keep clients informed about the status of their tickets. • Conduct continuous follow-up with squads or other involved teams. • Support identification of recurring issues and propose improvements. • Update and maintain the knowledge base with solutions and procedures. • Assist in organizing technical schedules and checkpoints with clients. • Follow and reinforce processes and workflows defined by the support area.

🎯 Requirements

• Education: University degree (in progress or completed) in areas such as Information Technology, Information Systems, Systems Analysis and Development, or related fields. • Experience: Experience with ticketing/issue management tools (e.g., Jira, Zendesk, ServiceNow, or similar). • Technical skills: Basic knowledge of APIs (request/response, HTTP status codes). • Basic troubleshooting and incident analysis skills. • Familiarity with reading logs and identifying errors. • Proficiency with Microsoft Office/Google Workspace (primarily for documentation and tracking).

🏖️ Benefits

• Meal and food allowances. • Education assistance. • Health insurance (SulAmérica — Especial 100). • TotalPass (corporate wellness/fitness benefit). • Life insurance (MetLife). • Birthday day off each year.