IT Support Analyst, Junior

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Icaro Tech

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1997

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Icaro Tech is a leading technology company specializing in digital experience and automation solutions. With over 27 years of expertise, the company focuses on simplifying processes for businesses through advanced technologies such as artificial intelligence, customer management, and process automation. Icaro Tech offers a range of services including IT and service management, managed services, and tailored digital product development to enhance operational efficiency and customer satisfaction.

📋 Description

• Provide remote technical support to users of a major national telecommunications client • Monitor and ensure system availability • Respond to client requests via system, email, and phone • Log and update incidents in ticketing systems • Monitor the client's environment, checking systems and machines • Analyze and perform preventive maintenance • Receive and execute service requests (SRs) • Receive and analyze incident tickets • Provide workarounds to minimize client impact • Escalate to other teams when necessary • Document and update knowledge bases

🎯 Requirements

• Basic knowledge of IT and Windows operating systems • Basic understanding of Linux/Unix • Proficiency in Microsoft Office / Microsoft 365 • Basic knowledge of information security and Identity and Access Management (IAM) • Familiarity with endpoint management tools such as Microsoft Intune and SCCM • Basic understanding of ITIL methodology • Bachelor's degree in IT or a related field • Clear and effective communication • Team player with proactivity and strong logical reasoning • Strong sense of urgency, critical mindset, and ability to prioritize tickets with aggressive SLA deadlines • Basic English (reading and writing) • Previous IT support experience is a plus • Experience with ServiceNow is a plus • Basic knowledge of SOX controls is a plus • Entry-level certifications in ITIL, IAM, operating systems, or Microsoft Intune/SCCM are a plus

🏖️ Benefits

• Work anywhere: option to work remotely or from one of our offices • Birthday off • Flexible hours • Food allowance • Meal voucher • Transportation allowance • No dress code • WellHub • Health insurance • Dental insurance • Partnerships with professionals and establishments • Postgraduate tuition assistance • Language course scholarship • Training and development program • Tutoring and mentoring program • Home office allowance • Childcare assistance • Life insurance • Referral bonus • Profit-sharing • Breaktime: HR support