Spassu
1001 - 5000 employees
Founded 1992
đź Consulting
đŚ Logistics
đŁ Marketing
Consulting ⢠Logistics ⢠Marketing
Spassu is a Brazilian company specializing in end-to-end digital transformation solutions. With over 30 years of experience, Spassu focuses on maximizing value delivery by simplifying processes and improving decision-making throughout its partners' journeys. The company employs experts in user experience, design thinking, and agile methodologies to co-create innovative solutions that meet the needs of diverse industries. By leveraging a multidisciplinary approach and applying best practices like ITIL and LEAN, Spassu facilitates continuous improvement and ensures the effective implementation of IT services across various sectors.
Junior Support Analyst
Job not on LinkedIn
đ August 14
đŁď¸đ§đˇđľđš Portuguese Required
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Spassu
1001 - 5000 employees
Founded 1992
đź Consulting
đŚ Logistics
đŁ Marketing
Consulting ⢠Logistics ⢠Marketing
Spassu is a Brazilian company specializing in end-to-end digital transformation solutions. With over 30 years of experience, Spassu focuses on maximizing value delivery by simplifying processes and improving decision-making throughout its partners' journeys. The company employs experts in user experience, design thinking, and agile methodologies to co-create innovative solutions that meet the needs of diverse industries. By leveraging a multidisciplinary approach and applying best practices like ITIL and LEAN, Spassu facilitates continuous improvement and ensures the effective implementation of IT services across various sectors.
đ Description
⢠Provide first-level technical support for implemented systems and digital services ⢠Log, classify, and track incidents and service requests according to defined SLAs ⢠Support functional testing and validation of fixes ⢠Assist in updating technical documentation and the knowledge base ⢠Assist internal users with the use of developed systems ⢠Escalate incidents to higher support levels when necessary
đŻ Requirements
⢠Technical qualification or ongoing higher education in Information Technology or a related field ⢠Preferred experience: 2 years in related activities ⢠Basic knowledge of web systems, databases, and networking ⢠Familiarity with ITIL or incident management processes ⢠Experience with ticketing/Service Desk tools
đď¸ Benefits
⢠Health insurance ⢠Dental plan ⢠Life insurance ⢠Meal or food allowance ⢠Transportation allowance ⢠WellHub Gympass
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