Junior Technical Support Analyst, Omie ERP

🕒 August 19

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Omie

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

☁️ SaaS

💳 Fintech

🛍️ eCommerce

SaaS • Fintech • eCommerce

Omie is a cloud-based ERP system designed to simplify business management for small and medium enterprises. It offers comprehensive solutions for financial management, sales control, and inventory management, helping businesses to operate more efficiently and effectively. With features such as automated processes, real-time financial monitoring, and seamless integration, Omie empowers entrepreneurs to unlock their growth potential and streamline their operations.

📋 Description

• Provide support to Omie customers via chat and telephone to resolve inquiries; • Perform remote access to customers' machines to resolve issues; • Create step-by-step guides for procedures performed in the system using images, text, or video; • Escalate systemic issues and problems that appear to have no solution to the Product Specialists team; • Redirect chats or calls to other departments when necessary; • Handle chats regarding rejected invoices (nota fiscal) via chat and phone, providing specialized support.

🎯 Requirements

• Currently pursuing a university degree (preferred); • Knowledge of the Omie system (preferred); • Proficiency with Microsoft Office (preferred); • 2 years of experience as an intern or assistant.

🏖️ Benefits

• Dental plan | Amil Dental • Health plan | Bradesco Saúde • Mental health platform • Telemedicine platform • Life insurance | Prudential • Pharmacy benefit • Gym subsidy • Birthday day off • Flexible meal allowance • Home office allowance • Childcare assistance • Transportation voucher (VT) and shuttle service • Discount platforms (Allya, SwileShop and Dell) • Educational benefits • Travel benefits • Pet health plan • SESC membership • PPRL (profit-sharing program)