Maxtrack
201 - 500 employees
Founded 1999
📦 Logistics
🔧 Hardware
🚗 Transport
Logistics • Hardware • Transport
Maxtrack is a Latin American technology company specializing in high-performance vehicle tracking, telematics and fleet management. It provides hardware (proprietary GPS devices) and software platforms for real-time monitoring and operational intelligence across cargo transport, passenger transport, agribusiness, mining, utilities and light fleets. Maxtrack emphasizes AI-driven data and video/image processing, LoRa connectivity, fuel-consumption management and large-scale deployments—reporting ~25 years in market, monitoring more than 3 million vehicles and operating tens of millions of devices and AI workloads in Brazil. Its customers include large transport and logistics operators and utilities.
Junior Support Analyst – Customer Service
Job not on LinkedIn
🕒 Yesterday
🗣️🇧🇷🇵🇹 Portuguese Required
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Maxtrack
201 - 500 employees
Founded 1999
📦 Logistics
🔧 Hardware
🚗 Transport
Logistics • Hardware • Transport
Maxtrack is a Latin American technology company specializing in high-performance vehicle tracking, telematics and fleet management. It provides hardware (proprietary GPS devices) and software platforms for real-time monitoring and operational intelligence across cargo transport, passenger transport, agribusiness, mining, utilities and light fleets. Maxtrack emphasizes AI-driven data and video/image processing, LoRa connectivity, fuel-consumption management and large-scale deployments—reporting ~25 years in market, monitoring more than 3 million vehicles and operating tens of millions of devices and AI workloads in Brazil. Its customers include large transport and logistics operators and utilities.
📋 Description
• Handle support requests via telephone, WhatsApp, and the ticketing system. • Record information in the customer service system. • Identify basic issues. • Perform simple, standardized procedures. • Escalate more complex requests to higher support tiers. • Monitor the status of support cases. • Guide users on how to use the system. • Update ticket information and supporting evidence.
🎯 Requirements
• Currently pursuing or have completed a degree or qualification in Information Technology or a related field. • Intermediate Excel skills. • Customer service experience.
🏖️ Benefits
• Medical insurance • Pharmacy benefit program • Profit-sharing bonus (PLR) • Life insurance • Dental insurance • Wellhub (formerly Gympass) • Meal allowance • Education Incentive Program • Company-issued mobile phone • Onhappy (travel discount platform) • Zenklub • Work from home
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