Junior Support Analyst

🔥 4 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Stefanini Brasil

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1987

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Stefanini Brasil is a leading provider of digital transformation solutions, offering a range of services including artificial intelligence, cybersecurity, cloud enablement, and consulting. With over 35 years of experience, the company focuses on integrating innovative technologies to help organizations enhance their operations and customer experiences across various industries. Their expertise extends to sectors like healthcare, retail, and industrial goods, enabling businesses to optimize processes and drive value through technology.

📋 Description

• Handle and log user requests in the ticket management system • Categorize and prioritize tickets according to the rules defined by the client • Guide users when a request falls outside the contracted scope • Provide support and resolve tickets by phone and/or through remote access • Answer questions related to IT infrastructure and its use • Handle incidents involving unauthorized access, viruses, and software reinstallation • Log and route tickets related to hardware, software, infrastructure, services, on-site support, and data recovery • Resolve tickets eligible for FCR (First Call Resolution) • Create Critical Incident tickets for escalation

🎯 Requirements

• Incomplete higher education in Information Technology or a related field • Experience in technical support • Knowledge of hardware, software, and IT infrastructure • Experience providing user service and support • Knowledge of ticket management systems • Strong communication and problem-solving skills • Proactive, organized, communicative, and solution-oriented profile • Comfortable providing user support

🏖️ Benefits

• Meal or food allowance • Discounts on courses, universities, and language institutes • Stefanini Academy — a platform offering free, up-to-date online courses with certificates • Mentoring • Benefits club offering discounts on consultations and medical exams • Medical insurance • Dental insurance • Benefits and discounts at leading establishments • Travel club • Pet care benefits