Junior N1 Support Analyst – Customer Experience LATAM

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RD Station

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

📣 Marketing

💼 Consulting

📦 Logistics

Marketing • Consulting • Logistics

RD Station is a Brazilian SaaS company that provides integrated marketing automation, CRM and customer service solutions. Its platform helps businesses attract and qualify leads, run email and WhatsApp campaigns, create landing pages, automate sales processes, deploy chatbots and manage omnichannel conversations, with analytics and AI features as well as an app marketplace and developer APIs. RD Station targets companies and agencies seeking to connect marketing, sales and support workflows to drive growth and retention.

📋 Description

• Provide reactive, multichannel support via live chat/WhatsApp, tickets/email, and video calls • Provide multi-product support for RD Station Marketing, RD CRM, and RD Conversas, assisting both domestic and international customers • Support customers from different Latin American countries, taking cultural differences, markets, and specific needs into account • Investigate, analyze, and resolve technical issues by identifying root causes and proposing sustainable solutions • Deliver high-quality, effective, empathetic support that promotes customer self-sufficiency • Prioritize and organize requests in high-demand environments while maintaining transparency, focus, and productivity • Track support performance, customer satisfaction, quality standards, and SLAs • Propose and implement operational improvements and share learnings with the team

🎯 Requirements

• Experience providing customer support at technology companies, including technical platform usage issues, logical reasoning, and investigative thinking • Experience supporting customers from other countries or working in LATAM/international operations • Knowledge of Spanish and Portuguese, according to operational needs • Practical knowledge of customer support metrics • Previous experience handling simultaneous requests across multiple channels, especially chat and email • Ability to absorb large volumes of information and manage multiple tasks simultaneously • Strong communication skills and ease interacting with people from different cultures and backgrounds • Availability and interest in supporting customers from different Latin American countries • Basic understanding of digital marketing processes (a plus) • Experience working at multi-product companies and/or B2B SaaS organizations (a plus) • Experience with Service Cloud, Zendesk, Slack, and G Suite (a plus) • Basic understanding of how web pages work (a plus)

🏖️ Benefits

• Holistic well-being resources supporting emotional, financial, physical, occupational, and social wellness • An environment that encourages continuous learning, growth, and career development • Autonomy to take action and pursue results that create value for customers and society • Inclusion, diversity, and belonging initiatives • Hiring process involving Mindsight, interviews, and a support simulation