Remote Support Analyst – B3, TJMG

Job not on LinkedIn

🔥 2 minutes ago

🇧🇷 Brazil – Remote

💵 R$2.5k / month

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WYNTECH SRL

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2012

💼 Consulting

📦 Logistics

🔒 Cybersecurity

Consulting • Logistics • Cybersecurity

WYNTECH SRL is an Italian IT services and security consultancy that designs, implements and manages network, datacenter and cybersecurity solutions for business customers. The company offers advanced security services (endpoint and perimeter protection, security fabric integration, identity and governance), network and system engineering, datacenter and storage consolidation, configuration management and collaboration solutions, backed by long technical experience and ITIL-based processes. WYNTECH positions itself as a B2B technology partner providing product sales, project implementation, training and ongoing support.

📋 Description

• Work to ensure service levels are achieved and maintained at the appropriate standards. • Perform remote and on-site support activities compatible with the professional profile. • Maintain clear and effective verbal and written communication with users, explaining solutions in an understandable manner. • Provide information on the status of requests whenever requested. • Use knowledge base guidelines to handle requests. • Perform activities предусмотрed for the ITIL Service Desk function. • Perform other tasks of the same nature and level of complexity compatible with the position.

🎯 Requirements

• At least 1 year of proven experience in a technical support role, documented through an employment record or signed employment contracts. • At least 1 of the following qualifications in the ICT field: • Completed or ongoing technical-level program. • Completed or ongoing higher education degree. • HDI Support Center Analyst certification. • ITIL Foundation training with a minimum of 10 classroom hours. • Hardware knowledge. • Technical English. • Information security practices. • ITIL incident, problem, request, and change processes. • Windows 10 or later operating systems. • Ability to document support solutions. • Clear and effective verbal and written communication. • Willingness to learn new technologies. • Ability to handle high-pressure situations and solve problems under stress. • Patience. • Proactivity. • Position also open to applicants with disabilities.

🏖️ Benefits

• Transportation allowance – Assistance with daily travel between home and the workplace. • Meal/Food allowance – Monthly credit to cover meals or purchases at participating establishments. • Medical and Dental Insurance – Comprehensive health plans ensuring access to quality care. • Life Insurance – Financial protection for the employee and their family. • Training and Development – Ongoing professional development opportunities. • Partnership with Sesc. • A healthy, safe, and motivating work environment.