Technical Support Analyst – Affirmative Action Position for Persons with Disabilities (PwD)

🔥 21 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Segware

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

Segware is a technology company specializing in integrated security solutions, including alarm management, AI-driven predictive analysis, and cloud video monitoring. The company provides a variety of software applications designed to enhance security operations, such as My Security, VTR Mobile, and OS Mobile, which facilitate camera viewing, tactical team management, and service order management. Segware also offers advanced access control systems like Portaria Autônoma® and solutions for condominium management via SCond by Segware. Additionally, it integrates more than 100 hardware manufacturers, ensuring comprehensive security coverage for its clients. With a focus on innovation and scalability, Segware's products aim to elevate the performance and efficiency of security operations across various industries.

📋 Description

• Provide technical support to customers by phone, email, chat, and through the support portal • Identify potential issues and take a proactive approach to resolving them • Understand customer needs and questions, assess their business impact, and seek solutions • Track support tickets through to resolution, prioritizing them when necessary • Support internal teams and customers in clarifying questions and addressing inconsistencies • Identify root causes and recommend actions to address potential inconsistencies

🎯 Requirements

• Basic and/or intermediate knowledge of Microsoft operating systems • Basic and/or intermediate knowledge of computer networking and cloud computing • At least one year of experience providing technical support to users and/or systems • Basic knowledge of database management systems • Preferred: experience working in technical departments at alarm monitoring or remote security reception companies • Preferred: basic knowledge of alarm systems, video surveillance (CCTV), or access control systems • Preferred: knowledge of AI tools

🏖️ Benefits

• Remote work model • Meal/Food allowance • Health insurance: 50% paid by the company and 50% paid by the employee • Dental insurance: 50% paid by the company and 50% paid by the employee • Home office allowance • Birthday-month day off • Extended paternity and maternity leave • TotalPass: Wellness platform offering gyms, sports, Pilates, martial arts, nutrition, and more • Mastercard Surpreenda program • Emotional wellness platforms: Psicologia Viva, ZenClub, and Vittude • Professional Development Program (in accordance with company policy)