GBH
51 - 200 employees
Founded 2005
🤝 B2B
☁️ SaaS
🔒 Cybersecurity
B2B • SaaS • Cybersecurity
GBH is a trusted provider of board-level virtual Chief Technology Officer (vCTO) and virtual Chief Information Officer (vCIO) services, helping businesses create and execute impactful growth strategies. Their team includes talented UX researchers and designers who specialize in transforming ideas into world-class digital products. GBH also offers engineering resources and IT managed services, providing essential IT support, cybersecurity, and business continuity solutions. With over 18 years of experience and a commitment to sustainable business growth, GBH partners with companies to navigate complex challenges and achieve strategic goals effectively.
Dev Support Engineer
🕒 March 31
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GBH
51 - 200 employees
Founded 2005
🤝 B2B
☁️ SaaS
🔒 Cybersecurity
B2B • SaaS • Cybersecurity
GBH is a trusted provider of board-level virtual Chief Technology Officer (vCTO) and virtual Chief Information Officer (vCIO) services, helping businesses create and execute impactful growth strategies. Their team includes talented UX researchers and designers who specialize in transforming ideas into world-class digital products. GBH also offers engineering resources and IT managed services, providing essential IT support, cybersecurity, and business continuity solutions. With over 18 years of experience and a commitment to sustainable business growth, GBH partners with companies to navigate complex challenges and achieve strategic goals effectively.
📋 Description
• Manage our Jira support help desk, and ensure SLAs are met • Build and continuously improve the support processes • Develop & maintain Python scripts to import & export data • Manage support requests for customers across • Triage customer issues by checking logs, run simple database queries • Perform root cause analysis for production errors and recommend improvements • Work with different team members and stakeholders representing all areas of the business • Regularly prepare and present content to stakeholders
🎯 Requirements
• 3+ years of professional experience in software engineering (front-end, back-end, or full-stack roles) • 3+ years of experience supporting SaaS platforms • 3+ years of experience with Python in production environments • Bachelor's degree in Computer Science or a related field (or equivalent experience) • Experience designing and consuming APIs, including GraphQL • Solid understanding of version control best practices using Git • Strong communication skills and comfort working with technical and non-technical stakeholders • Advanced English proficiency • Based on LATAM only.
🏖️ Benefits
• A friendly, fast-paced and inclusive environment. • Professional development opportunities. • Flexible working opportunities along with family-friendly policies.
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