Customer Support Specialist

🔥 49 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $64k - $86k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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GC AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🤖 Artificial Intelligence

⚖️ Legal

☁️ SaaS

Artificial Intelligence • Legal • SaaS

GC AI is an AI-driven legal assistant platform built for in-house legal teams. It helps lawyers draft, review, and analyze contracts and legal documents rapidly with features like Easy Prompt™ for turning plain language into legal prompts, Exact Quote with verifiable citations, a Skill Library and agents to chain tasks, and integrations such as GC AI for Microsoft Word. The product emphasizes security and privacy (SOC 2 Type II, AES-256 encryption, TLS in transit, data isolation) and explicitly does not use customer data for commercial model training. Founded by former General Counsel Cecilia Ziniti, GC AI targets in-house counsel workflows and legal research (including access to 13M+ U. S. court opinions) and is positioned as a B2B SaaS tool trusted by 1,900+ legal teams.

📋 Description

• Own inbound customer support requests via Intercom and Front, resolving issues with speed and precision. • Troubleshoot product questions and technical issues, escalating to Engineering or Product when needed. • Write and maintain help content (articles, guides, FAQs) that answers customer questions about specific product features. • Conduct live demos and troubleshooting sessions with customers to walk them through features or resolve issues in real time. • Partner with Customer Success Managers to flag at-risk accounts and surface recurring customer pain points. • Document solutions and build out our internal and external knowledge base to reduce repeat inquiries.

🎯 Requirements

• 1–3 years of experience in customer support, customer success, or client services at a SaaS or technology company. • Strong written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users. • Experience using support tools such as Intercom, Front, Zendesk, or similar platforms. • Comfort conducting live customer-facing calls, demos, and troubleshooting sessions. • You treat every problem as something you can solve. You follow through on every detail, communicate proactively, and don't wait to be asked to fix what's broken. • You're endlessly curious about how things work, always looking for ways to sharpen your skills and improve how the team operates. • Flexibility to work occasional weekends.

🏖️ Benefits

• Health insurance • Paid time off • Flexible work hours • Professional development opportunities