Clinical Digital Specialist

Job not on LinkedIn

🔥 6 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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GC America

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1921

⚕️ Healthcare Insurance

🧬 Biotechnology

🧘 Wellness

Healthcare Insurance • Biotechnology • Wellness

GC America is a company that is part of the larger GC Group, which is involved in the production and distribution of dental care products aimed at improving oral health and enhancing quality of life. GC America's focus is rooted in the principles of Japanese culture and global corporate social responsibility. Their vision extends to 2031, aiming to expand their influence in the dental industry across various regions including America, Europe, Asia, and Australasia. GC America plays a key role in the international operations of the GC Group, contributing to their mission of fostering healthy smiles worldwide.

📋 Description

• Supports the implementation and adoption of digital dental and orthodontic solutions by providing clinical expertise, training, and hands-on support to customers and internal teams • Bridges clinical practice and digital technology to drive successful workflows • Enhances the customer experience and supports commercial growth • Engages with customers to swiftly understand the root of their software issues • Diagnoses and resolves technical problems to ensure smooth functioning of GC’s digital platforms • Conducts walkthroughs/training on software capabilities with customers • Aids customers with submissions of digital offerings • Offers clear instructions and technical assistance to resolve complex problems • Escalates unresolved issues to appropriate internal teams • Prepares accurate and timely reports

🎯 Requirements

• Proven work experience as a Support Specialist, preferably in the dental industry • Hands-on experience with Windows/Mac OS environments • Good understanding of computer systems, mobile devices, and other tech products • Ability to diagnose and troubleshoot basic technical issues • Familiarity with remote desktop applications and help desk software • Excellent problem-solving and communication skills • Ability to provide step-by-step clinical help, both written and verbal • Additional certification in Microsoft Suite or similar technologies is a plus • Dental knowledge or background is a plus • A bachelor’s degree (B.A. or B.S.), technical dental degree, or equivalent work experience is required • May require up to 20% travel for onsite training, conferences, or sales support

🏖️ Benefits

• 401(k) through Fidelity and company matching • Dental insurance with Delta Dental PPO • Health insurance BCBS Illinois PPO • Employee Assistance Program • Health Savings Account • Company Paid Life Insurance (two times annual salary) • Paid time off, including an extra paid week off the week between Christmas and New Years • Tuition reimbursement • Vision insurance through EyeMed • 10 paid holidays