Principal Support Engineer, L3 – Edge Cloud

🕒 May 22

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Gcore

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔐 Security

🤖 Artificial Intelligence

Cloud Computing • Security • Artificial Intelligence

Gcore is a global provider of cloud, edge, and AI solutions that accelerate AI training, deliver comprehensive cloud services, enhance content delivery, and protect servers and applications. With over 180 points of presence worldwide and a network capacity of 200+ Tbps, Gcore offers secure, flexible, and scalable infrastructure services. Its integrated offerings, including Edge Cloud, Edge Network, Edge Security, and AI Infrastructure, are designed to meet the needs of businesses looking to scale and control their global infrastructure efficiently. Gcore also provides robust DDoS protection and origin shielding to ensure uninterrupted online operations, making it a trusted partner for thousands of businesses worldwide.

📋 Description

• Act as the final escalation point for complex technical issues related to Cloud infrastructure and services. • Investigate, diagnose, and resolve advanced incidents involving compute, storage, networking, and virtualization. • Analyze logs, metrics, and configurations to identify root causes and implement effective fixes. • Own high-severity incidents and coordinate resolution with Engineering, DevOps, SRE, and Operations teams. • Contribute to root cause analysis (RCA) and preventive action plans. • Support deployment, upgrades, and maintenance of production Cloud environments. • Collaborate with Product and Engineering teams to reproduce issues and validate fixes. • Mentor and support L1 and L2 Support Engineers. • Create and maintain runbooks, SOPs, and technical documentation.

🎯 Requirements

• 5+ years of experience in Cloud infrastructure support, system administration, or technical operations. • Strong understanding of Cloud technologies: Compute (VMs, Containers, Kubernetes), Networking (VPCs, load balancers, routing, DNS, firewalls), Storage (object, block, databases), Security (IAM, encryption, best practices) • Hands-on experience with Linux/Unix systems. • Experience with at least one major Cloud platform (AWS, Azure, GCP, OpenStack, VMware Cloud). • Familiarity with monitoring and logging tools (Prometheus, Grafana, ELK, Splunk). • Strong analytical and problem-solving skills. • English level B2 or higher. • Nice to have: Automation and scripting (Python, Bash, PowerShell). • CI/CD pipelines and infrastructure-as-code (Terraform, Ansible). • Cloud certifications (AWS, Azure, GCP). • Knowledge of ITIL incident and problem management.

🏖️ Benefits

• Competitive compensation • Flexible working hours and hybrid or remote options, depending on your role • Work from anywhere in the world for up to 45 days per year • Private medical insurance for you and your family* • Extra paid vacation and sick leave days* • Support for life’s important moments and celebrations • Language courses to help you connect and grow • Modern, welcoming offices with snacks, drinks, and entertainment* • Team sports and social activities*