Technical Support Engineer – Edge Network

🕒 May 26

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Gcore

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔐 Security

🤖 Artificial Intelligence

Cloud Computing • Security • Artificial Intelligence

Gcore is a global provider of cloud, edge, and AI solutions that accelerate AI training, deliver comprehensive cloud services, enhance content delivery, and protect servers and applications. With over 180 points of presence worldwide and a network capacity of 200+ Tbps, Gcore offers secure, flexible, and scalable infrastructure services. Its integrated offerings, including Edge Cloud, Edge Network, Edge Security, and AI Infrastructure, are designed to meet the needs of businesses looking to scale and control their global infrastructure efficiently. Gcore also provides robust DDoS protection and origin shielding to ensure uninterrupted online operations, making it a trusted partner for thousands of businesses worldwide.

📋 Description

• Handle customer and internal user requests via chat, email, and occasionally phone calls in English. • Provide consultations regarding our products and services in Edge Network. • Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed. • Address complex technical issues and provide timely, effective solutions while considering the impact on customers' business operations, based on internal documentation. • Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences, sharing knowledge and expertise with other team members to enhance overall support capabilities.

🎯 Requirements

• 1+ year of Technical Support experience • English level B2 or higher • Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute) • Good understanding of hardware and software diagnostics (reading logs, etc.) • Experience with CDN • Hands-on experience with Linux and API • Knowledge of monitoring tools such as Grafana, Kibana • Good customer advocacy and soft skills • Strong problem-solving abilities • Quick learner, organized, and a team player • Responsible, polite, and optimistic with strong communication skills • Able to explain complex concepts clearly and simply • Skilled at prioritizing tasks • Nice to have: Experience with SQL

🏖️ Benefits

• Competitive salary • Flexible working hours • Remote, hybrid, or office work options depending on your role • Work from anywhere in the world for up to 45 days per year • Private medical insurance for you and your family* • 5 additional vacation days* • Additional fully paid sick leave days* • Allowance for significant life events and birthdays • Language classes • Modern office space with free snacks, drink and entertainment options* • Team sports activities*