Global Contact Services (GCS)
B2B • Customer Service • Telecommunications
Global Contact Services (GCS) is a leading provider of call center outsourcing solutions, specializing in delivering exceptional customer service through flexible and scalable business process outsourcing. With expertise in managing remote teams, GCS ensures a remarkable customer experience by offering 24/7 support, rapid deployment of resources, and customized programs tailored to meet specific client needs. Throughout the pandemic, GCS demonstrated its agility and commitment by swiftly transitioning to a remote workforce while maintaining high service level agreements and customer satisfaction.
Customer Care Associate
Job not on LinkedIn
April 25
🗽 New York – Remote
💵 $16 / hour
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
Global Contact Services (GCS)
B2B • Customer Service • Telecommunications
Global Contact Services (GCS) is a leading provider of call center outsourcing solutions, specializing in delivering exceptional customer service through flexible and scalable business process outsourcing. With expertise in managing remote teams, GCS ensures a remarkable customer experience by offering 24/7 support, rapid deployment of resources, and customized programs tailored to meet specific client needs. Throughout the pandemic, GCS demonstrated its agility and commitment by swiftly transitioning to a remote workforce while maintaining high service level agreements and customer satisfaction.
📋 Description
• Global Contact Services is currently looking for Remote Full-Time and Part-Time Associates • Global Contact Services (GCS) provides 24/7/365 customer service for the NYCTA “Access-a-Ride” transportation program. • Positions are primarily remote - there may be times when you are required to report to the office
🎯 Requirements
• Excellent Communication Skills - clear speaking, focused listening, note taking, data entry, friendly personality • Strong Work Ethic – Being on-time, following directions, available for overtime, shift bid flexibility • Personal Computer – Must have and use a desktop or laptop with the latest version of Windows or macOS operating system. Chromebooks, iPad, tablets and other mobile devices will NOT work with the systems required for a remote employee. • Must be willing to allow GCS to load free anti-virus software on your personal computer. • Remote Environment - must have a designated areas, free of distractions to perform your duties as a remote employee.
🏖️ Benefits
• GCS provides a headset for you to use and cybersecurity during your paid training period • Two weeks of ON-SITE training are required for all new employees
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