Application Operations Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $112.8k - $128.8k / year

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

General Dynamics Information Technology

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1954

🔒 Cybersecurity

🤖 Artificial Intelligence

Defense • Cybersecurity • Artificial Intelligence

General Dynamics Information Technology is a company at the forefront of technological innovation, offering a wide range of services including consulting, digital modernization, and application services. The company is heavily involved in implementing solutions related to artificial intelligence, cloud computing, cybersecurity, high-performance computing, and quantum technologies. GDIT is committed to supporting government and defense sectors, providing mission-critical services such as logistics and supply chain management, intelligence, and homeland security. The company also focuses on diverse and inclusive hiring practices and actively promotes employee well-being. Through its digital accelerator solutions and pioneering use of emerging technologies, GDIT aims to propel agencies' missions forward and address complex technological challenges.

📋 Description

• Responsible for ensuring the reliable operation, support, and continual improvement of business applications while leading a team of application support engineers • Serve as the primary operational point of coordination between application teams, infrastructure, cloud, security, and third-party service providers to ensure reliable, secure, and efficient application services • Responsible for triaging production incidents, operational issues, service requests, and enhancement requests • Provide leadership for IT Service Management (ITSM) processes, leads the bi-weekly Change Advisory Board (CAB) • Applies Service Integration and Management (SIAM) principles to coordinate multiple internal and external service providers that collectively support business applications • Manage a team of application engineers by providing coaching, mentoring, performance management, career development, workload planning, and technical leadership • Foster a culture of accountability, collaboration, customer service, and continuous improvement • Ensure adherence to operational support standards and governance • Drive continual service improvement initiatives to improve operational maturity • Monitor ticket queues and workload distribution • Review application change requests for completeness, technical readiness, business impact, testing evidence, implementation plans, and rollback procedures • Act as the operational integration point between application, infrastructure, cloud, database, cybersecurity, network, and vendor support teams • Drive operational excellence through metrics, lessons learned, and continual improvement initiatives

🎯 Requirements

• Bachelor's degree required • 15+ years experience supporting enterprise business applications in an IT operations or application support environment • 5+ years experience leading technical application support teams • Experience leading Change Advisory Board (CAB) meetings and managing ITIL-based service management processes • Demonstrated experience applying SIAM principles to coordinate multiple service providers and technology teams • Experience supporting mission-critical enterprise applications or large-scale business systems • Experience supporting complex enterprise environments with cloud, SaaS, on-premises applications, integrations, and managed service providers • Experience leading geographically distributed teams • Strong understanding of ITIL Service Management principles • Working knowledge of SIAM (Service Integration and Management) frameworks • Enterprise application support experience (ERP, HCM, Finance, CRM, SaaS, and on-premises applications) • Incident, Problem, Change, Request, Knowledge, and Service Level Management • Experience with ServiceNow or other enterprise ITSM platforms • Production operations, release management, and application lifecycle support • Understanding of APIs, integrations, middleware, batch processing, and job scheduling • Familiarity with cloud platforms, databases, identity management, and enterprise security

🏖️ Benefits

• Comprehensive benefits and wellness packages • 401K with company match • Competitive pay and paid time off • Full-flex work week to own your priorities at work and at home • A variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave • GDIT typically provides new employees with 15 days of paid leave per calendar year and an additional 10 paid holidays per year • Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees • Short and long-term disability benefits • Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance