BMC Remedy/Helix Developer – Active Secret Clearance

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🔥 7 minutes ago

🇺🇸 United States – Remote

💵 $106.3k - $143.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥 Software Engineer

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General Dynamics Information Technology

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1954

🔒 Cybersecurity

🤖 Artificial Intelligence

Defense • Cybersecurity • Artificial Intelligence

General Dynamics Information Technology is a company at the forefront of technological innovation, offering a wide range of services including consulting, digital modernization, and application services. The company is heavily involved in implementing solutions related to artificial intelligence, cloud computing, cybersecurity, high-performance computing, and quantum technologies. GDIT is committed to supporting government and defense sectors, providing mission-critical services such as logistics and supply chain management, intelligence, and homeland security. The company also focuses on diverse and inclusive hiring practices and actively promotes employee well-being. Through its digital accelerator solutions and pioneering use of emerging technologies, GDIT aims to propel agencies' missions forward and address complex technological challenges.

📋 Description

• Transform technology into opportunity as a BMC Remedy/Helix Developer at GDIT. • Provide accurate technical guidance on ITSM and CMDB application and integration capability. • Gather requirements, prepare and deliver presentations and demos, conduct requirements gathering, write requirements and design documentation, implementation guides, test scripts, and build docs. • Build Pentaho Spoon Jobs and Transformations to import data into the CMDB. • Add fields to and set up and monitor/maintain Atrium Core products including datasets, reconciliation, and normalization. • Develop or maintain service offerings, products or functionality, or integrations in Developer Studio, Innovation Studio, Pentaho Spoon, Dashboards, or otherwise. • Develop or maintain RestAPI, WebService, and LDAP integrations between Helix and external applications/systems. • Work incident assignments, communicate with customers per defined methods and within service level agreement, create follow-on change requests and jira stories to accommodate changes. • Prepare and coordinate change requests, follow the prescribed operating procedures, maintain and update the Production environment, meet key performance indicator thresholds. • Multi-task on projects that include customer onboarding, ad-hoc requests, sustainment support, and continual service improvement initiatives. • Identify and communicate gaps between out of the box workflow and custom requirements. • Work with teams to provide out-of-the-box solutions in order to minimize customization. • Advise on and build long-term and supportable customizations where OOTB is not possible. • Maintain system production support and ensure system integrity by utilizing defined configuration control practices and change management processes. • Manage your sprint load, forecast your work products and deadlines, execute to milestones and deadlines, keep your technical debt to a minimum, and provide product demonstrations of completed sprint products. • Participate in on-call rotation, daily scrums, sprint planning meetings, technical implementation reviews, approved service interruption change windows, and other requests as needed. • Work in a remote team environment supporting scheduled and ad-hoc video/audio meetings.

🎯 Requirements

• 5+ years of software development experience • Active Secret clearance • BMC Accredited Administrator or commensurate Remedy/Helix Developer Studio experience • Experience with SaaS solutions or AWS Cloud environments • Experience with BMC Remedy version 21.x or higher • Experience with ITIL methodologies, ITIL Foundation a plus • Experience with ITSM/CMDB/DWP process flows • Expert familiarity in one or more 21.x+ Helix applications including Incident Management, Remedy Knowledge Management, Change Management, Task Management, Release Management, Service Level Management, Service Request Management, Smart Reporting, Helix Dashboards, Smart IT, Digital WorkPlace Portal (DWP), Configuration Management Database (CMDB), or Asset Management • Experience with one or more of the following: Pentaho Spoon, BMC HDM, RestAPI or Webservices to build and/or maintain system interfaces or migrate data • Experience in other Helix applications such as IT Operations Management, Business Workflows, or Business Portfolio Manager • Experience working in an Agile project methodology environment • Ability to communicate verbal and written • Ability to create and edit documents in Microsoft Word, Excel, and PowerPoint • Advanced ability to analyze data with Microsoft Excel or comparable tools • Ability to describe process flows in Microsoft Visio or comparable tool • Experience managing documents in Microsoft SharePoint • Working knowledge of relational databases • Understanding of networking concepts and OSI rules • Ability to utilize logging to troubleshoot issues • Experience providing demonstrations to customers • Experience gathering requirements from customers • Experience documenting requirements • Experience mentoring and leading technical teams • Required Certification: CompTIA Security+ CE certification {may obtain within 3 months from start date}

🏖️ Benefits

• Comprehensive benefits and wellness packages • 401K with company match • Competitive pay • Paid time off • Full-flex work week