Help Desk Specialist

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🔥 0 minutes ago

🏛️ District of Columbia, Washington – Remote

🏛️ District of Columbia – Remote ☕ Washington – Remote

💵 $25 - $34 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

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General Dynamics Information Technology

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1954

🔒 Cybersecurity

🤖 Artificial Intelligence

Defense • Cybersecurity • Artificial Intelligence

General Dynamics Information Technology is a company at the forefront of technological innovation, offering a wide range of services including consulting, digital modernization, and application services. The company is heavily involved in implementing solutions related to artificial intelligence, cloud computing, cybersecurity, high-performance computing, and quantum technologies. GDIT is committed to supporting government and defense sectors, providing mission-critical services such as logistics and supply chain management, intelligence, and homeland security. The company also focuses on diverse and inclusive hiring practices and actively promotes employee well-being. Through its digital accelerator solutions and pioneering use of emerging technologies, GDIT aims to propel agencies' missions forward and address complex technological challenges.

📋 Description

• Answer and respond to customers' requests via phone and email • Identify, research, and resolve customer issues • Provide accurate and timely ticket documentation • Meet and exceed required metrics and Service Level Agreements (SLAs) • Provide timely updates and follow up to customers • Escalate to internal representatives or system support specialists when appropriate • Identify and appropriately communicate recurring problems • Evaluate and prioritize customer problems and complaints • Comply with documented regulations, processes, and procedures

🎯 Requirements

• 5+ years of related experience • US Citizenship Required • Bachelor's Degree and/or 5+ year experience in help desk/call center environment • Strong problem-solving skills • Team player with a strong commitment to customer satisfaction

🏖️ Benefits

• Health insurance • 401(k) plan with company match • Flexible work weeks • Paid time off plans including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave • Short and long-term disability benefits • Life and accidental death and dismemberment insurance • Critical illness and business travel and accident insurance