Senior Support Analyst – Triage

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $108.8k - $147.2k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

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General Dynamics Information Technology

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1954

🔒 Cybersecurity

🤖 Artificial Intelligence

Defense • Cybersecurity • Artificial Intelligence

General Dynamics Information Technology is a company at the forefront of technological innovation, offering a wide range of services including consulting, digital modernization, and application services. The company is heavily involved in implementing solutions related to artificial intelligence, cloud computing, cybersecurity, high-performance computing, and quantum technologies. GDIT is committed to supporting government and defense sectors, providing mission-critical services such as logistics and supply chain management, intelligence, and homeland security. The company also focuses on diverse and inclusive hiring practices and actively promotes employee well-being. Through its digital accelerator solutions and pioneering use of emerging technologies, GDIT aims to propel agencies' missions forward and address complex technological challenges.

📋 Description

• Play a critical role in maintaining the stability and usability of the PATH (Oracle Cerner Millennium) environment • Efficiently triage and resolve service requests in ServiceNow • Reduce downtime, protect data integrity, and help clinicians and staff focus on delivering safe, high-quality patient care • Accurately assess and route Oracle Cerner Millennium issues to the right teams • Perform initial troubleshooting and provide clear, actionable information in ServiceNow tickets • Improve the user experience by communicating status updates, workarounds, and resolutions

🎯 Requirements

• 5+ years of related experience • Bachelor's degree or equivalent combination of education and experience • Proficient in Microsoft Office Suite, specifically Word, Excel, PowerPoint, and Visio • Extensive understanding of Oracle Cerner Millennium (PATH) EHR system • ServiceNow incident triage, management, and incident resolution experience • Ability to travel up to 25% of the year, if needed

🏖️ Benefits

• 401K with company match • Comprehensive health and wellness packages • Internal mobility team dedicated to helping you own your career • Professional growth opportunities including paid education and certifications • Paid vacation and holidays