Gedanken - GCertifica
Compliance • SaaS • Supply Chain
Gedanken - GCertifica is a Brazilian platform that specializes in supplier onboarding, risk management, and sustainability management within supply chains. It aims to streamline supplier registration through automation and compliance processes, facilitating performance evaluation, credit analysis, and managing ESG (Environmental, Social, and Governance) risks across various sectors including agriculture, healthcare, and finance. The platform integrates technology and methodologies to help businesses reduce onboarding time and enhance sustainability performance effectively.
Analista de Suporte – Sênior
Job not on LinkedIn
6 days ago
🗣️🇧🇷🇵🇹 Portuguese Required
Gedanken - GCertifica
Compliance • SaaS • Supply Chain
Gedanken - GCertifica is a Brazilian platform that specializes in supplier onboarding, risk management, and sustainability management within supply chains. It aims to streamline supplier registration through automation and compliance processes, facilitating performance evaluation, credit analysis, and managing ESG (Environmental, Social, and Governance) risks across various sectors including agriculture, healthcare, and finance. The platform integrates technology and methodologies to help businesses reduce onboarding time and enhance sustainability performance effectively.
📋 Description
• Realizar diagnóstico e resolução de problemas avançados da plataforma; • Prestar suporte aos usuários com orientação clara, rápida e eficiente; • Registrar incidentes de forma detalhada, contribuindo para a base de conhecimento; • Reportar bugs, validar correções e atuar em interface com as áreas técnicas; • Identificar padrões, oportunidades de melhoria e ações preventivas; • Apoiar a evolução do time e disseminar boas práticas de atendimento.
🎯 Requirements
• Experiência sólida em suporte técnico; • Excelente comunicação e capacidade de análise; • Organização, autonomia e visão sistêmica; • Foco em solução e atendimento ao usuário. • Experiência com WhatsApp/Chat online; • Conhecimento em Zendesk; • Vivência em SaaS ou plataformas complexas.
🏖️ Benefits
• VR | VA Flexível • Parceria com a Creditas • Plano de Saúde e Odontológico • TotalPass • Day Off no Aniversário • PLR conforme política vigente • Passaporte 3 anos: Passagem para qualquer lugar do mundo após 3 anos de empresa, um presente para quem constrói com a gente no longo prazo (politica vigente).
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