Customer Service Representative

🔥 0 minutes ago

🇳🇮 Nicaragua – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Geeks on Site

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

💼 Consulting

📦 Logistics

🔐 Security

Consulting • Logistics • Security

Geeks on Site is a nationwide tech-services company offering both on-site and remote support for residential and commercial customers. They provide computer and laptop repair, virus/malware removal, data recovery, printer and POS system services, smart home device installation (thermostats, doorbells, speakers, lighting, security cameras), TV mounting and home theater installation, and managed IT/outsourced IT for businesses. The company emphasizes same-day service, certified technicians, and membership plans for ongoing support.

📋 Description

• Handle inbound customer calls in a professional and friendly manner. • Assist customers with questions, requests, and concerns. • Provide accurate information and appropriate solutions based on customer needs. • Resolve customer issues efficiently while maintaining a positive customer experience. • Communicate clearly and professionally in both English and Spanish. • Document customer interactions and relevant information accurately. • Follow company procedures, guidelines, and quality standards. • Escalate complex issues to the appropriate team when necessary. • Maintain a customer-focused approach throughout every interaction.

🎯 Requirements

• Fluent in English and Spanish, both written and spoken. • Excellent communication and active listening skills. • Strong customer service and problem-solving skills. • Comfortable handling inbound customer calls. • Ability to remain professional and patient when assisting customers. • Good grammar and attention to detail. • Ability to work independently in a remote environment. • Own computer and headset. • Reliable internet connection and a quiet, professional workspace at home. • Schedule flexibility. • Laptop or desktop computer. • Minimum 8 GB RAM; 16 GB recommended. • USB headset with a noise-canceling microphone. • Stable power and internet connection. • Ability to connect via Ethernet. • Minimum 25 Mbps download / 10 Mbps upload. • Wired (Ethernet) connection strongly preferred over Wi-Fi.

🏖️ Benefits

• Performance-based bonus opportunities. • Payments via Deel. • Fully remote position within LATAM. • Opportunity for professional growth within a U.S.-based technology company. • 2 days off per week.