Enterprise Customer Success Manager – Imaging Digital Solutions

🕒 Yesterday

🇺🇸 United States – Remote

💵 $135.5k - $203.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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GE HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

🏥 Healthcare

💊 Pharmaceuticals

Healthcare • Medical Technology • Pharmaceuticals

GE HealthCare is a leader in precision care, dedicated to providing innovative technologies and integrated solutions that enhance healthcare services. As a stand-alone company, it focuses on imaging, ultrasound, and healthcare IT, empowering clinicians and improving patient outcomes through advanced medical technologies and personalized care solutions. With a significant investment in research and development, GE HealthCare aims to transform healthcare by making hospitals more efficient and therapies more precise.

📋 Description

• Own a portfolio of largest, multiyear, multi-product enterprise accounts • Advise customers on best practices for transforming imaging operations • Proactively manage the success of enterprise IDS customers • Act as a technology evangelist and change management leader • Understand the top imaging initiatives and associated KPIs • Build strong relationships across relevant stakeholders • Develop deep product expertise and understand how IDS fits into the ecosystem • Review and analyze usage data, renewal dates, and growth opportunities • Surface insights and recommendations to customers • Conduct account performance planning and reviews • Represent customer needs when articulating software product requirements • Inform the future of the IDS solutions platform • Nurture customer advocacy

🎯 Requirements

• 5+ years experience in B2B SaaS or Healthcare Customer success role • Experience with Healthcare, imaging strongly preferred • Experience supporting multiyear, multi-product subscription agreements • Verifiable track record of customer retention and growth • Aptitude for learning software and industry best practices • Ability to explain complex data and technical issues in non-technical terms • Comfortable in a dynamic, fast-paced, hyper-growth environment • Project management experience • Strong ability to set and manage customer expectations • Experience working with stakeholders

🏖️ Benefits

• medical • dental • vision • paid time off • 401(k) plan with employee and company contribution opportunities • life insurance • disability insurance • accident insurance • tuition reimbursement