Field Engineer 2

November 21

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $82.8k - $124.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

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GE HealthCare

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Healthcare • Medical Technology • Pharmaceuticals

GE HealthCare is a leader in precision care, dedicated to providing innovative technologies and integrated solutions that enhance healthcare services. As a stand-alone company, it focuses on imaging, ultrasound, and healthcare IT, empowering clinicians and improving patient outcomes through advanced medical technologies and personalized care solutions. With a significant investment in research and development, GE HealthCare aims to transform healthcare by making hospitals more efficient and therapies more precise.

10,000+ employees

Founded 1892

💊 Pharmaceuticals

📋 Description

• Perform timely and accurate preventative maintenance of medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients • Perform troubleshooting, service repairs and installations of moderate complexity • Lead communications with customers and serve as escalation point for customer related concerns, including installations • Own customer issues from dispatch or identification of issue to resolution. Proactively engage with other team members to ensure appropriate solution for the customer • Leads installations, validations, maintenance, and service repair needs on designated equipment. • Leverage customer knowledge and relationships to assist customers and service sales with contract and on demand revenue growth. • Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction • Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing including metrics and ordering parts • Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently • Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues

🎯 Requirements

• Associate degree in related field or equivalent military education and 4 years of experience servicing electronic equipment • Or high school diploma/GED and 6 years of relevant experience • Technical capabilities in Multimodality including troubleshooting, repair and installation • Must have and maintain a valid Driver’s License • Experience with Web applications as well as Microsoft suite of products • Legal authorization to work in the U.S. is required. • Ability to be available after hours and/or work a rotating on-call schedule including weekends • Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction

🏖️ Benefits

• medical • dental • vision • paid time off • a 401(k) plan with employee and company contribution opportunities • life, disability, and accident insurance • tuition reimbursement