Field Service Engineer

🕒 July 3

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GE HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

💊 Pharmaceuticals

Healthcare • Medical Technology • Pharmaceuticals

GE HealthCare is a leader in precision care, dedicated to providing innovative technologies and integrated solutions that enhance healthcare services. As a stand-alone company, it focuses on imaging, ultrasound, and healthcare IT, empowering clinicians and improving patient outcomes through advanced medical technologies and personalized care solutions. With a significant investment in research and development, GE HealthCare aims to transform healthcare by making hospitals more efficient and therapies more precise.

📋 Description

• Responsible for meeting the daily service repair needs of the customer’s equipment • Driving customer satisfaction through Service Excellence • Maintains all models specific to a modality in the assigned area • Total system level troubleshooting on complex multi-symptom problems • Acts to ensure satisfaction to primary customers • Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team • Responsible for Warranty, Installation and PMS (Planned Maintenance) contract cost control • Completes all administration tasks on time • Ensures timely completion of FMIs (Field Modifications) and PMS (Planned Maintenance) inspections documentation for assigned accounts • Plays a leading role in complex and multi-functional rooms • Shares best practices • Maintain effective quality systems and programs standard, according to the GE Service Quality Policy Statement

🎯 Requirements

• Degree/Diploma in Electronics Engineering, Computer Engineering, Information Technology, Biomedical Engineering or equivalent • Minimum of 2-5 years field service experience in healthcare industry or equivalent • Experienced in handling technical queries for Radiology / Imaging equipment such as MR, CT Scan, Angiography, Molecular Imaging (PETCT, SPECT), Radiopharmacy, or other Xray types. • Excellent problem-solving skills, able to think outside the box • Strong sense of accountability and ownership over customer issues and other responsibilities • Strong potential and willingness to learn new techniques • Excellent customer service skills; able to deal tactfully and effectively with customers • Excellent verbal and written communication skills in English. • A good team player and can work seamlessly with cross-functional teams • Willing to be located across Indonesia

🏖️ Benefits

• Health insurance • Retirement plans • Professional development opportunities