Field Service Engineer – Surgery

🔥 13 hours ago

🐎 Kentucky – Remote

🐎 Kentucky – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

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GE HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

💊 Pharmaceuticals

Healthcare • Medical Technology • Pharmaceuticals

GE HealthCare is a leader in precision care, dedicated to providing innovative technologies and integrated solutions that enhance healthcare services. As a stand-alone company, it focuses on imaging, ultrasound, and healthcare IT, empowering clinicians and improving patient outcomes through advanced medical technologies and personalized care solutions. With a significant investment in research and development, GE HealthCare aims to transform healthcare by making hospitals more efficient and therapies more precise.

📋 Description

• Basic troubleshooting, installation, maintenance and service repair needs on designated equipment • Completing Preventative Maintenance and Field Modification Instruction • Ordering and managing repair parts cycle times • Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner • Maintaining daily communications with customers to ensure resolution and proper follow-up • Maintaining tools and test equipment properly and ensuring they are calibrated • Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements • Managing vendors’ service delivery processes in compliance with GE Healthcare policies • Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving • Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs • Working as a member of the local team to provide efficient service delivery to all accounts within assigned area • May include training of clinical staff on designated equipment

🎯 Requirements

• Bachelor’s degree in Electrical Engineering, Electrical Engineering Technology, equivalent military education or Associates Degree with 2 years' experience servicing electronic equipment • 3 years of relevant experience combined with successful completion of the GEHC Field Service Engineer Apprentice Program • High School Diploma/GED and 12 or more years’ experience servicing electronic equipment • Experience interfacing with both internal team members and external customers • Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment • Experience troubleshooting and responding to customer concerns • Must be willing to meet customer driven Vendor Credentialing requirements

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development