Patient Care Solutions Field Engineer

🕒 May 14

🏄 California – Remote

🏄 California – Remote

💵 $69k - $103.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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GE HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

💊 Pharmaceuticals

Healthcare • Medical Technology • Pharmaceuticals

GE HealthCare is a leader in precision care, dedicated to providing innovative technologies and integrated solutions that enhance healthcare services. As a stand-alone company, it focuses on imaging, ultrasound, and healthcare IT, empowering clinicians and improving patient outcomes through advanced medical technologies and personalized care solutions. With a significant investment in research and development, GE HealthCare aims to transform healthcare by making hospitals more efficient and therapies more precise.

📋 Description

• The Field Engineer I performs on time and accurate Preventative Maintenance in one or more modalities of equipment. • The FE1 is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. • Works with experienced Field Engineers, both onsite and remotely, to learn troubleshooting, repair and equipment installation techniques. • Responsible for driving customer satisfaction through Service Excellence. • Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs. • Assist more experienced field engineers with equipment installation. • Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment. • Effectively communicate and partner with teammates and colleagues. • Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction. • Partner with the customer and recommend value-added services that will help the customer run their business more efficiently. • Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times. • Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner. • Serve as a member of the account community for key accounts. • Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs. • Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business. • Keep up to date with competitor information and market trends. • Answer service calls independently without assistance within one year of employment.

🎯 Requirements

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment. • Experience with Web applications as well as Microsoft suite of products. • Must comply with GEHC's standard background check, including a post-offer drug test. • Must comply with all customer access policies, including obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government). • Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. • Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. • Specific vision abilities required may include color, close vision, distance vision, peripheral vision and depth perception. • Must have and maintain a valid Driver's License. • Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.

🏖️ Benefits

• medical • dental • vision • paid time off • 401(k) plan with employee and company contribution opportunities • life insurance • disability insurance • accident insurance • tuition reimbursement