Senior Customer Service Engineer

Job not on LinkedIn

October 10

🌲 Oregon – Remote

Although this job is listed in Oregon, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

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GE HealthCare

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Healthcare • Medical Technology • Pharmaceuticals

GE HealthCare is a leader in precision care, dedicated to providing innovative technologies and integrated solutions that enhance healthcare services. As a stand-alone company, it focuses on imaging, ultrasound, and healthcare IT, empowering clinicians and improving patient outcomes through advanced medical technologies and personalized care solutions. With a significant investment in research and development, GE HealthCare aims to transform healthcare by making hospitals more efficient and therapies more precise.

10,000+ employees

Founded 1892

💊 Pharmaceuticals

📋 Description

• Developing and maintaining strong interpersonal relationships with customer representatives • Carrying out installation and maintenance of GE HealthCare Imaging equipments like PETCT, Cath Lab and MR • Ensuring customer satisfaction in the assigned area • Total system level troubleshooting on complex multi-symptom problems • Daily interface with doctors and technicians on equipment status issues • Acts to ensure satisfaction to primary customers • Assists in the growth and direction of business in his/her geographic area • Responsible for Warranty and PMS contract cost control • Responsibly completes all administration tasks on time • Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts • Plays a leading role in complex and multifunctional rooms • Shares best practices. • Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement • Assists in account sales visits; helps train others where necessary; identify sales opportunities and communicate to account team

🎯 Requirements

• Bachelor’s degree in Electrical & electronics Engineering, Biomedical Engineering, Instrumentation Engineering, or related field • 5+ years of experience in servicing medical equipment's (Preferably PETCT/Cath Lab/MR) • Experience interfacing with both internal team members and external customers as part of a solution-based service process • Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment • Ability to be available after-hours and/or work a rotating on-call schedule, including weekends • Sought by others for guidance and advice. • Proficiency in English. • Ability to work independently with minimum direction • High work standards and quality • Initiative and motivation. • Plans and organizes work effectively • Excellent communications, listening and interpersonal skills • Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs

🏖️ Benefits

• Relocation Assistance Provided