Agentic AI Architect

Job not on LinkedIn

🔥 15 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $134.3k - $236.1k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🤖 AI Engineer

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

Artificial Intelligence • SaaS • Telecommunications

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Lead end-to-end discovery, design, and delivery of Agentic AI solutions that improve customer experience and business performance • Translate customer KPIs into scalable AI use cases and architectures that increase automation, reduce friction, and improve service outcomes • Design integration patterns and data flows that enable seamless orchestration across Genesys Cloud, enterprise systems, and third-party platforms • Drive alignment between business and technical stakeholders to prioritize high-impact AI initiatives and accelerate adoption • Deliver rapid prototypes, POCs, and MVPs using Genesys Cloud AI Studio, virtual agents, and copilots, ensuring a clear path to production scalability • Optimize AI solutions post-deployment through continuous iteration, improving accuracy, performance, and measurable business impact • Influence enterprise AI strategy by advising on architecture, platform capabilities, and long-term transformation roadmaps • Champion responsible AI practices, ensuring solutions meet U.S. regulatory and security standards such as HIPAA and PCI where applicable

🎯 Requirements

• 8+ years of experience implementing or consulting on CX, CRM, or AI-driven platforms in enterprise environments • Strong hands-on experience with cloud platforms such as AWS, Azure, or GCP • Proven expertise in APIs, data pipelines, and integration patterns including REST, JSON, and event-driven architecture • Demonstrated ability to translate complex business requirements into scalable technical solutions • Experience with conversational AI, NLP, or AI-powered customer experience platforms • Strong stakeholder management skills, including executive-level communication and influence • Ability to operate independently in fast-paced, ambiguous environments • Solid understanding of data governance, security, and compliance frameworks

🏖️ Benefits

• Medical, Dental, and Vision Insurance. • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments