Agentic AI, NLU Engineer – English, Spanish

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🔥 1 minute ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $110.6k - $194.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 Artificial Intelligence

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

Artificial Intelligence • SaaS • Telecommunications

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Be the one building AI-powered experiences where they matter most. • Help build, support and operate technology used by more than 8,000 organizations in over 100 countries. • Develop NLU models and perform prompt engineering strategies. • Work directly with customers to understand requirements and explain improvements. • Design and develop prompts for Agentic Virtual Agents to drive task completion. • Analyze failures in LLM-driven interactions and identify root causes. • Create and curate high-quality training data to maximize coverage and accuracy. • Measure and track NLU performance using defined evaluation metrics and test sets.

🎯 Requirements

• Master's degree in Computer Science, Data Science, Machine Learning or related technical field • 3-5 years of experience working with conversational AI, generative AI, or related language technologies • Fluency in Spanish is needed for projects. • Experience with python and nodeJS for data preparation, analysis, evaluation, and tuning • Experience with Genesys Cloud, other CCaaS or conversational AI platforms • Comfortable presenting findings, recommendations and performance improvements to customers • Comfortable working independently while collaborating with cross-functional teams • French is an asset

🏖️ Benefits

• Medical, Dental, and Vision Insurance. • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments