Agile Coach

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

Artificial Intelligence • SaaS • Telecommunications

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Drive consistent agile execution across assigned Platform teams, improving sprint predictability, delivery quality, and alignment with business priorities • Shape and evolve agile standards by translating real team delivery insights into scalable frameworks, templates, and best practices • Facilitate sprint planning, retrospectives, and quarterly planning sessions that result in clear commitments and measurable outcomes • Strengthen delivery visibility by maintaining accurate Jira configurations, dashboards, and reporting aligned with Platform standards • Close execution gaps by identifying misalignment between agile practices and delivery reality, and driving actionable improvements • Track and ensure completion of retrospective action items, reinforcing accountability and continuous improvement • Enable efficiency through automation and AI-assisted tooling that reduces manual reporting and accelerates delivery insights • Partner with cross-functional stakeholders to align delivery expectations, improve transparency, and support enterprise-level initiatives

🎯 Requirements

• 3 to 5 years of experience coaching or facilitating agile delivery within a technology organization • Strong working knowledge of Scrum and Kanban, with the ability to adapt practices across varying levels of team maturity • Hands-on experience with Jira, including backlog management, sprint tracking, and reporting • Proven ability to facilitate agile ceremonies that result in actionable outcomes and measurable improvements • Demonstrated experience translating delivery insights into reusable frameworks, standards, or documentation

🏖️ Benefits

• Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families