Director – ServiceNow Solutions, Integrations

Job not on LinkedIn

6 hours ago

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $149.9k - $278.5k / year

⏰ Full Time

🔴 Lead

🔧 ServiceNow

🦅 H1B Visa Sponsor

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Genesys

WebsiteLinkedInAll Job Openings

Artificial Intelligence • SaaS • Telecommunications

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

5001 - 10000 employees

Founded 1990

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

📋 Description

• Define and execute the overall strategy for the ServiceNow platform and its integrations across the enterprise. • Establish the roadmap for ServiceNow capabilities, ensuring alignment with IT and business objectives. • Ensure that ServiceNow architecture, integrations, and configurations adhere to enterprise standards, security policies, and governance frameworks. • Partner with business and IT stakeholders to design solutions that automate and enhance end-to-end service experiences. • Oversee integration design and implementation between ServiceNow and enterprise systems (e.g., Genesys Cloud, Okta, Workday, HR, Finance, and IT systems). • Lead the evaluation and adoption of new ServiceNow modules, capabilities, and integration tools. • Ensure platform reliability, scalability, and performance across multiple environments. • Drive adherence to SDLC, DevOps, and CI/CD practices within the ServiceNow delivery model. • Manage and mentor a team of leaders, engineers, and architects responsible for ServiceNow development and integration. • Foster a culture of accountability, innovation, and cross-functional collaboration. • Develop staff capabilities, succession planning, and professional growth aligned with organizational goals. • Oversee vendor relationships and contracts related to ServiceNow and integration solutions. • Communicate complex technical strategies and solution designs in clear, business-oriented terms. • Champion change management, transparency, and collaboration across business units and technology teams. • Stay current on ServiceNow product releases, integration patterns, and industry best practices. • Promote automation, AI-driven capabilities, and data-driven insights to improve efficiency and service delivery.

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field (Master’s preferred). • 12+ years of progressive IT experience, including at least 7+ years of hands-on experience with ServiceNow. • Proven experience leading large-scale ServiceNow programs, including architecture, development, and platform governance. • Demonstrated success designing and managing integrations between ServiceNow and enterprise platforms such as Genesys Cloud, Okta, and Workday. • Deep understanding of ITSM principles and frameworks, with ITIL Foundation certification preferred. • Expertise in ServiceNow architecture, data model, integrations, and security model. • Strong leadership experience managing multiple teams and leaders across global operations. • Excellent written, verbal, and presentation skills, with the ability to explain complex topics to technical and non-technical audiences. • Demonstrated ability to balance strategic vision with hands-on execution and operational delivery.

🏖️ Benefits

• Medical, Dental, and Vision Insurance. • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments