Genesys
Artificial Intelligence • SaaS • Telecommunications
Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.
Junior Technical Support Engineer
Job not on LinkedIn
6 hours ago
Genesys
Artificial Intelligence • SaaS • Telecommunications
Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.
📋 Description
• interact with Genesys customers using our case management system, phone, email, chat, and/or shared screen sessions • be the customer's contact for providing accurate and helpful technical solutions to user problems and questions • call on Subject Matter Experts when needed to escalate an issue • update and document the details of the issues, the steps taken to solve it, follow up conversations, escalations, and resolution in our case management system • help create and add to knowledgebase articles, troubleshooting guides, FAQ's, and other support collateral • stay up to date with all current & new Genesys products and features • take part in an on-call roster to provide support coverage for urgent issues outside of standard business hours
🎯 Requirements
• strong written and verbal communication skills • patience • willingness to learn new things and take on new challenges • basic technical aptitude and enthusiasm for learning technical concepts • comfortable working in a fast-paced team environment. • passion for customer satisfaction. • ability to take complex information and present it in a clear, concise manner • some familiarity with basic networking concepts, web technologies, or contact center operations (nice to have) • previous customer service experience in any field (nice to have) • technical coursework or certification in IT, computer science, or related areas (nice to have)
🏖️ Benefits
• great benefits and perks like larger tech companies • independence to make a larger impact on the company • ownership of their work
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