Senior Cloud Software Engineer

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Genesys

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Artificial Intelligence • SaaS • Telecommunications

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

5001 - 10000 employees

Founded 1990

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

📋 Description

• Design, develop, and test cloud services and tooling that meet stringent security and compliance requirements. • Implement secure coding and architectural best practices across microservices and cloud workloads. • Mentor and guide junior and mid-level engineers within the team. • Develop automation scripts to support operational efficiencies and security workflows. • Integrate internal and external systems using RESTful APIs and modern integration patterns. • Build and maintain CI/CD deployment pipelines and ensure high-confidence automated releases. • Create comprehensive unit and integration tests to ensure quality and reliability. • Engineer services to be resilient, observable, self-healing, and able to operate at global scale. • Participate in peer design and code reviews, contributing to continuous improvement. • Ensure compliance with GDPR, PCI, HIPAA, and other relevant security and privacy standards. • Uphold the Genesys Code of Business Conduct and Ethics.

🎯 Requirements

• Strong hands-on understanding of AWS cloud services, architectures, and best practices. • Hands on experience working with python • Experience building and consuming REST APIs and web services. • 5+ years of experience designing and developing microservices using AWS services. • Ability to design JSON/YAML-based schemas for cross-team consumption. • Strong analytical, troubleshooting, and problem-solving skills.

🏖️ Benefits

• Flexible work schedules and work-from-home options • Development and career growth opportunities • Excellent pension scheme • Bonus scheme • Health Insurance • Income Protection & Life Assurance • Family-friendly leave allowances, including paid maternity and paternity leave.