Senior Operations Reliability Engineer – IAM

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

Artificial Intelligence • SaaS • Telecommunications

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Drive the reliability and resilience of enterprise identity services that enable secure access for a global workforce. • Ensure authentication, provisioning, and identity lifecycle processes operate seamlessly across critical platforms, impacting employee productivity and security posture. • Own operational excellence across IAM systems, combining deep technical expertise with data-driven insights to reduce friction, improve detection accuracy, and accelerate resolution. • Monitor and analyze observability and AIOps signals to detect authentication failures, provisioning delays, and emerging identity risks. • Correlate events across IAM platforms and dependent systems to identify root causes and accelerate incident resolution. • Improve signal quality by refining alert thresholds, suppression logic, and detection rules to reduce operational noise. • Validate and enhance automated remediation workflows to increase system resilience and reduce manual intervention. • Partner with cross-functional teams to strengthen IAM reliability across cloud, network, security, and endpoint ecosystems. • Ensure accuracy and integrity of identity event data to enable effective monitoring, reporting, and automation. • Drive continuous improvement by contributing to post-incident analysis and identifying scalable fixes for recurring issues. • Support identity lifecycle processes by resolving failures and optimizing provisioning and deprovisioning workflows. • Contribute to onboarding readiness for new applications by ensuring IAM monitoring and operational requirements are met.

🎯 Requirements

• Bachelor’s degree (Licenciatura) in Computer Science, Engineering, IT, or equivalent practical experience • 5+ years of experience in IAM operations, identity platforms, or enterprise IT operations • Advanced English proficiency for collaboration in global operational environments • Strong expertise in IAM concepts including authentication, authorization, SSO, provisioning, and identity lifecycle management • Hands-on experience administering and supporting Okta in enterprise environments • Working knowledge of Active Directory and Microsoft Entra ID for identity and access operations • Demonstrated ability to troubleshoot SSO, provisioning workflows, authentication failures, and certificate issues • Solid understanding of incident management, event correlation, and troubleshooting methodologies • Experience working across cross-functional teams in complex operational environments • Strong analytical and communication skills to translate technical issues into actionable insights.

🏖️ Benefits

• Health insurance • Flexible working hours • Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families