Senior Principal Forward Deployed Engineer

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

Artificial Intelligence • SaaS • Telecommunications

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Serve as the strategic and technical bridge between customer ambition and successful AI transformation • Partner directly with strategic customers across the Asia-Pacific region to design, prototype, and operationalize Genesys AI solutions • Implement AI and CX strategic goals established by functional leadership • Lead value discovery by mapping business KPIs to portfolio-level AI initiatives • Define and evangelize reference architectures and AI design patterns across Genesys Cloud and customer ecosystems • Deliver rapid POC and MVP implementations using Genesys Cloud AI Studio • Collaborate with Customer Success and Professional Services teams to hand over production-ready assets and roadmaps

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology, Business, Data Science, or a related discipline, or equivalent hands-on experience in CX or AI solution delivery • 12+ years of relevant experience (or equivalent) • 5+ years implementing CX, CRM or AI orchestration platforms • 3+ years in solution architecture, systems integration or AI enabled process design • Demonstrated experience working with APIs, data pipelines, and modern cloud environments (Genesys, AWS, Azure, GCP)

🏖️ Benefits

• paid volunteer time • August Free Fridays • well-being resources • regionally tailored programs for employees and their families