Senior Scrum Master, IT Platform Engineering

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

Artificial Intelligence • SaaS • Telecommunications

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Drive delivery excellence across mission-critical IT platforms that enable secure access, resilient infrastructure, and scalable network performance for a global organization • Shape how Identity and Access Management, cloud infrastructure, and networking teams operate, ensuring faster, more predictable outcomes • Own the evolution of Agile delivery across multiple teams while influencing enterprise-wide standards through the Scrum Master Center of Excellence • Partner with engineering and business leaders to align priorities, reduce delivery friction, and unlock measurable efficiency through AI-assisted workflows and modern tooling • Gain visibility into enterprise-scale initiatives and play a key role in advancing delivery maturity, innovation, and cross-functional collaboration • Lead Agile delivery across multiple concurrent teams, ensuring consistent execution of sprint planning, standups, reviews, retrospectives, and backlog refinement • Drive alignment and delivery outcomes across Identity and Access Management, cloud infrastructure, and networking initiatives by managing dependencies and reducing cross-team friction • Shape and evolve the Scrum Master Center of Excellence by mentoring peers, standardizing practices, and advancing Agile maturity models across the organization • Champion adoption of AI-driven delivery tools to improve backlog quality, automate reporting, and increase team efficiency with measurable impact • Improve delivery predictability and performance by analyzing metrics such as velocity, cycle time, and throughput, and coaching teams on data-driven improvements • Facilitate program-level planning activities, including quarterly planning and scaled Agile events, to ensure alignment across teams and initiatives • Surface risks, technical debt, and delivery constraints early, providing actionable recommendations to leadership • Build domain understanding in IAM, cloud infrastructure, and networking to proactively identify risks and enable more effective stakeholder communication • Develop and maintain Agile playbooks, documentation, and onboarding materials to support consistency and scalability of delivery practices

🎯 Requirements

• 5+ years of experience as a Scrum Master or Agile Coach supporting multiple teams in complex environments • Strong facilitation, conflict resolution, and stakeholder management capabilities across technical and business audiences • Working knowledge of IT infrastructure, identity and access management, or networking concepts • Experience using Agile tools such as Jira and Confluence, along with reporting and metrics dashboards • Exposure to AI-enabled delivery tools or automation platforms and demonstrated interest in driving adoption • Excellent written and verbal communication skills with the ability to influence without direct authority • Bachelor’s degree or equivalent practical experience

🏖️ Benefits

• Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families