Senior Solution Consultant

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Genesys

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Artificial Intelligence • SaaS • Telecommunications

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

5001 - 10000 employees

Founded 1990

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

📋 Description

• Work alongside Sales Account Executives to provide technical and consulting expertise regarding the Genesys solutions: • Managing assigned prospects/customer to help progress sales opportunities. • Bring a deep understanding of customer problems and solution benefits to all prospect and customer interactions. • Ensuring Sales Account Executives are being supported properly. • Act as a link between the customer’s needs and potential solution value. • Develop and apply best practice principles in the areas of Solutions Consulting. • Understand Service Design methodology, and engage effectively with executive and middle level management. • Seek to understand customer requirements through consultative discovery efforts. • Uncover gaps in the customer experience (CX). • Work with the customer to co-create solutions to bridge the CX gaps. • Address the needs of both business and technical influencers. • Demonstrate value and handle objections.

🎯 Requirements

• 3+ years previous business experience in Solutions Engineering (specially Cloud or SaaS Solutions, Microservices, etc.) • Consulting experience in a software environment. • Strong time-management and organization skills. • Ability to multi-task and manage multiple streams of work simultaneously. • Strong written and verbal communication skills. • Ability to work and communicate effectively with internal stakeholders. • Analytical ability (analyzing and reporting skills). • Ability to display strong self-initiative and support recommendations with sound thinking and fact-based evidence (data, research, best practices, etc.) • Proven record of meeting/exceeding established goals. • Ability to communicate and present to Genesys management as required. • International experience in Solutions Engineering or consulting experience is a plus. • Enterprise software or contact center industry experience a plus.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development • Bonuses • Stock options • Equipment allowances • Wellness programs