Services Engagement Director

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🔥 2 hours ago

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Lead consultative sales engagements focused on customer challenges and value-driven solutions • Generate and manage a pipeline of new services opportunities to meet and exceed bookings and profitability targets • Drive the end-to-end bid process for large, complex deals through negotiation, SOW creation, shaping and contract signing • Collaborate with Account Executives, Solution Consultants, Customer Success Managers and Product Managers across the customer lifecycle • Build and maintain trusted-advisor relationships with executive sponsors and senior stakeholders • Articulate the Genesys Cloud vision, transformation journeys and Customer Success service offerings • Communicate the business value and future impact of AI in customer experience • Monitor delivery progress, ensure customer satisfaction and act as an escalation point • Maintain accurate forecasting and pipeline management using CRM tools • Stay current on market trends, SaaS innovations and customer buying behaviors • Develop and execute strategic business plans for assigned regions and accounts • Drive revenue growth through value-based selling and relationship expansion • Lead negotiations and influence stakeholders in complex, high-stakes environments • Contribute thought leadership and build organizational networks • Ensure successful project outcomes from proposal through delivery completion

🎯 Requirements

• 5–7+ years of experience in consultative or high-touch IT/technology sales; SaaS strongly preferred • Proven ability to succeed in a target-driven, high-pressure environment • Strong consultative selling mindset focused on business outcomes and customer value • Excellent internal and external relationship-building skills • Confidence engaging and presenting to C-level stakeholders • Outstanding presentation and communication skills • Strong listening skills and ability to uncover underlying customer needs • Demonstrated negotiation and influencing skills in complex deals • Solid understanding of SaaS, cloud solutions and the contact center/customer experience space • Passion for technology and continuous learning, including emerging AI trends • Ability to articulate a vision for AI and its role in transforming customer experience • Experience with commercial and legal documentation and financial concepts, including P&L, business modeling and valuation • Ability to coordinate financial and legal due diligence processes • Fluent in English and Polish; additional languages are a plus • Willingness to travel up to 40%

🏖️ Benefits

• Flexible-first culture and flexible ways of working • Mentorship, learning programs, leadership development and education support • Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families