Staff Enterprise Platform Engineer, ServiceNow

🔥 11 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🔴 Lead

🏗️ Platform Engineer

👻 Ghost score 10%

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Own the end-to-end technical design and engineering of complex ServiceNow solutions across ITSM, ITOM, ITAM, CSM, CMDB, Workflow and Flow Designer • Lead technical delivery across strategic, multi-stream ServiceNow initiatives • Influence platform strategy and guide engineering decisions, architectural trade-offs, technical risks, implementation approaches, and maintainability • Translate ServiceNow architectures and enterprise standards into executable engineering solutions and reusable implementation patterns • Establish engineering standards, coding guidelines, integration patterns, reusable components, automation practices, and development guardrails • Lead technical design reviews, code reviews, and engineering quality assessments • Design and govern complex enterprise integrations using Integration Hub, REST APIs, web services, MID Servers, and event-driven patterns • Drive adoption of Now Assist, AI Agents, generative AI, and intelligent automation • Implement AI-enabled solutions with data quality, privacy, access controls, testing, monitoring, and responsible AI practices • Evaluate ServiceNow releases, AI capabilities, and emerging technologies and recommend adoption strategies • Drive platform performance and reliability through optimization, technical debt reduction, resilient engineering patterns, and platform governance • Lead technical response for critical incidents and production escalations • Mentor Senior Engineers and Engineers through technical coaching, design guidance, and code reviews • Advance ServiceNow SDLC and DevOps practices using GitHub, source control, CI/CD, ATF, automated quality controls, and release management • Communicate complex technical decisions, risks, dependencies, and recommendations to engineering teams, stakeholders, and senior leaders

🎯 Requirements

• 7+ years of hands-on ServiceNow engineering experience, including deep technical implementation experience across multiple modules and enterprise-scale environments • Proven experience serving as a senior technical authority for complex ServiceNow implementations • Demonstrated success leading large, complex, multi-stream ServiceNow initiatives • Expert-level knowledge of ServiceNow architecture, data models, CMDB, ACLs and security models, scripting, integrations, automation, and platform performance • Advanced ServiceNow development expertise with JavaScript, Script Includes, Business Rules, Flow Designer, Integration Hub, APIs, and related platform development capabilities • Strong background designing enterprise integrations using REST APIs, Integration Hub, MID Servers, web services, and enterprise integration patterns • Hands-on experience or strong working knowledge of ServiceNow Now Assist, AI Agents, generative AI, or related ServiceNow AI capabilities • Strong understanding of AI implementation considerations, including data quality, security, access controls, governance, testing, monitoring, and responsible AI practices • Deep knowledge of ITIL processes and their implementation and optimization within ServiceNow • Strong experience with ServiceNow SDLC and DevOps practices, including GitHub or source control, automated testing, ATF, CI/CD pipelines, and release management • Demonstrated ability to mentor engineers, conduct technical and code reviews, establish engineering standards, and influence technical decisions across teams • Exceptional analytical, troubleshooting, and problem-solving capability • Strong communication and stakeholder management skills • Fluent English communication skills for daily collaboration with global engineering teams and senior stakeholders • ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD) credentials • ServiceNow integration-focused certification or equivalent demonstrated expertise, plus one or more relevant ServiceNow Certified Implementation Specialist certifications

🏖️ Benefits

• Flexible ways of working designed to help people do their best work • Mentorship, learning programs, leadership development and education support • Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families