Technical Lead – Workday Adaptive Planning

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🕒 May 15

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Genesys

5001 - 10000 employees

Founded 1990

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

Artificial Intelligence • SaaS • Telecommunications

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Define and own the overall architecture of the Adaptive Planning platform. • Design, develop and configure accurate planning models within Genesys’ Adaptive Planning instances, ensuring consistency in design standards, preventing model sprawl and duplication of logic. • Establish and enforce platform governance and modeling standards to ensure long-term maintainability of platform. • Ensure the platform supports driver-based, integrated planning. • Work with Product Owner to guide stakeholders through design and configuration decisions based on best practices. • Build and manage integrations between Adaptive Planning instances and other external systems ensuring seamless data flow. • Design and Administer platform security for multi-instance planning environment, leveraging latest product features. • Monitor system performance and health, implementing necessary enhancements to maintain optimal performance. • Build and troubleshoot Advanced Reports within Workday and set up custom calculation fields. • Develop standardized dashboards and Web/OfficeConnect reports and templates. • Maintain comprehensive documentation of system configurations, processes, and troubleshooting procedures. • Be a subject matter expert and train teammates/business personnel as needed. • Create user guides to support effective use of adaptive planning tools and best practices. • Ensure systems and processes comply with ITGC & SDLC standards in both development and support activities. • Write test scripts supporting QA / SIT / UAT / E2E / Performance. • In an Agile environment, work with the Product Owner and other team members to refine user stories and tasks.

🎯 Requirements

• 8+ years of experience in Planning (EPM/CPM) systems such as Workday Adaptive Planning or similar tools (Oracle EPBCS, Hyperion Planning, Anaplan) with 5+ years of Adaptive Planning implementation supporting medium to large enterprises. • Proficient with Adaptive REST APIs, JavaScript, SQL • Prior experience building/modifying staging tables, custom cloud loaders. • Proven experience in Workday Data Management or CCDS integrating different source systems ( Workday FINS/HCM , Salesforce, Snowflake, etc.) • Deep understanding of multidimensional model design, driver-based planning, and performance optimization. • Prior experience with multi-currency models and reporting. • Ability to solve highly complex problems by working with cross-functional teams within IT and business across different regions. • Ability to quickly adapt to changes and manage deadline pressure, ambiguity, and change effectively. • Ability to handle multiple tasks and adapt to changing priorities. • Self-motivated and able to work on critical tasks independently and as a member of a team. • Strong communication and interpersonal skills.

🏖️ Benefits

• Medical, Dental, and Vision Insurance. • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments

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