Technical Support Engineer

🔥 10 minutes ago

🇰🇷 South Korea – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Genetec

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1997

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Genetec is a company specializing in physical security solutions that help secure people and places in a constantly changing environment. They offer a comprehensive suite of products, including cloud-based Security Center SaaS and an on-premises Security Center platform, both of which unify physical security systems, sensors, and data. Genetec is highly regarded within the industry, ranking high in global video management and access control rankings. They focus on enterprise-grade security solutions, ensuring the integration of cybersecurity and data protection throughout their offerings, and are noted for innovating and adapting their solutions to meet future business needs. With a keen eye on trends such as hybrid cloud adoption, Genetec is positioned as a thought leader in the physical security sector.

📋 Description

• Provide post-sales technical support to customers via phone, email, text chat, and on-site support • Diagnose and solve complex issues and service outages using software tools • Resolve problems in compliance with established processes • Escalate critical customer-related issues through proper channels • Ensure timely resolution of customer issues • Collaborate with Technical Support specialists and R&D engineers • Develop and maintain relationships with new and existing customers • Develop and maintain extensive working knowledge of Genetec solutions • Contribute to the evolution of Genetec software and support processes • Participate in technical documentation and knowledge base article creation • Document field issues in Genetec’s trouble ticket system and CRM tool • Install, audit, assess, maintain, and support Genetec systems on customer premises • Provide on-site and off-site professional services, including proof-of-concept, technical support, system deployment and commissioning, training, audits, status assessments, and implementation, integration, training, and change-request consulting • Act as a liaison between Genetec and its customers • Define product and functional requirements from customer feedback and facilitate customer-specific product development • Report to the Team Lead Technical Support, Rest of Asia, with a dotted line to the Country Manager, South Korea

🎯 Requirements

• Minimum Diploma/Degree in Computer Sciences, Computer Engineering, Electronics or equivalent • At least 5 years work experience in a related role • Strong analytical and troubleshooting skills in both hardware and software • Flexible, with a “can do” attitude, able to multitask, with an ability to manage priorities • Experience in customer service, technical support, and project management • Strong sense of urgency with a desire to constantly learn and evolve at the same pace as the software • Strong team player while possessing the autonomy to manage his own workload • Experience in physical security environment • CCNA qualification • Basic verbal and written communication in English • Must possess a valid driver’s license and passport • Excellent administration and troubleshooting knowledge of Windows operating systems, including Active Directory, file sharing, IIS, clustering, GPO, and performance monitoring • Excellent knowledge of networking principles and IP protocols • Experience configuring and troubleshooting networking equipment such as switches and routers • Experience working with IP-based video security systems, CCTV, or access control • Experience working with SQL databases • Clear understanding of TCP, IP, and UDP protocol stack • Understanding of SAN, NAS, and iSCSI network storage principles and best practices • Understanding of server virtualization concepts • Programming experience with C#, Visual Basic, VBScript, PowerShell, or similar technologies is advantageous • Microsoft SQL Server administration experience is advantageous • MCSE, SQL Server, VMware, or similar technical professional certifications are advantageous • Experience deploying and troubleshooting CCTV and access control systems is advantageous • Understanding of vehicle license plate recognition systems and related technologies is advantageous

🏖️ Benefits

• Collaborative culture and mutual respect • Opportunities to learn and grow in the role • Potential to maximize professional development • Remote work in South Korea • Any other languages considered a strong asset • Travel up to 35% for field engineering assignments