Dispatcher

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🕒 June 25

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Genius Agency

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2017

📣 Marketing

🤝 B2B

🛍️ eCommerce

Marketing • B2B • eCommerce

Genius Agency is a Houston-based digital marketing agency offering full-service online growth solutions including SEO, social media marketing, website and eCommerce development, mobile app development, UI/UX design, and branding. Founded in 2017, the agency focuses on data-driven strategies to increase organic traffic, lead generation, and conversions for startups, SMEs, and enterprises, with expertise in WordPress, Shopify, custom development, and cross-platform mobile apps. Genius Agency positions itself as a results-oriented partner providing end-to-end digital marketing, design, and development services.

📋 Description

• **Key Responsibilities** • - Answer incoming calls and service requests from customers and partners • - Dispatch roadside technicians and tow truck drivers efficiently and accurately • - Communicate job status updates to customers and team members in real time • - Use dispatch software to manage calls, track jobs, and log service activity • - Coordinate routes and schedule service providers based on availability and proximity • - Maintain clear, calm, and professional communication in high-pressure situations • - Handle emergency service requests with urgency and accuracy • - Provide consistent and courteous customer service throughout the service cycle

🎯 Requirements

• **Qualifications** • - **Customer service experience is required** (call center or dispatch environment preferred) • - Towing or roadside assistance experience **not required** – training will be provided • - Strong communication skills – both verbal and written • - Ability to stay organized and focused in a high-volume, fast-paced environment • - Comfortable using computers, dispatch software, and GPS tracking tools • - Problem-solving mindset with the ability to make quick, sound decisions • - Availability to work nights, weekends, and holidays as part of a rotating schedule • - **Must speak both English and English fluently.**

🏖️ Benefits

• **Work Setup** • - 100% Remote