Agentic Director

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Genpact

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

💼 Consulting

🤖 Artificial Intelligence

B2B • Consulting • Artificial Intelligence

Genpact is a global professional services and digital transformation company that helps enterprises turn data, AI, and process expertise into measurable business outcomes. It offers agentic AI, data and analytics, intelligent automation, finance & accounting, risk & compliance, supply chain, technology, and customer experience services, serving industry verticals such as banking, insurance, healthcare, manufacturing, high tech, and consumer goods. Genpact works B2B with large enterprises and emphasizes AI-first solutions, operational excellence, and business-process services to scale impact for clients (noted in its materials: agentic AI, 800+ global clients, and 83k+ trained professionals in data and analytics).

📋 Description

• Collaborate with clients and Genpact sales teams to understand business goals, employee experience pain points, and the operating model the client wants to move toward. • Define tailored Agentic Workspace solutions combining Microsoft technologies and translate technical capabilities into executive-friendly value stories with clear linkage to productivity gains, cost takeout, and revenue enablement. • Serve as Genpact's senior solution SME for the Microsoft agentic stack. Maintain deep, current expertise in Microsoft 365 Copilot, Copilot Studio, SharePoint, Microsoft Graph, Power Platform, and Microsoft Foundry. • Maintain a deep understanding of Microsoft's agentic roadmap (new releases, private previews, partner programs) and translate that into opportunities for our clients. • Bring credible, hands-on experience across the broader agentic ecosystem including Adobe, OpenAI, Google, and Anthropic. • Act as the lead solution architect in the sales cycle for Agentic Workspace opportunities. • Run high-impact, customer-facing demos and live configuration sessions. • Own the roadmap, productization, and evolution of Genpact's Agentic Experience suite. • Partner with Delivery and Engineering to harden field-built solutions into reusable IP and retire or refactor assets as the agentic landscape evolves. • Be a recognized thought leader internally and externally for Agentic Workspace.

🎯 Requirements

• 10+ years in technical architecture roles for digital workspace and employee experience platforms, including substantial hands-on experience with Microsoft products (M365, Copilot, Copilot Studio, SharePoint) • Microsoft Agentic Platform Mastery: Deep expertise across Microsoft 365 Copilot, Copilot Studio, SharePoint, Microsoft Graph, and Azure AI Foundry, with working knowledge of Power Platform, SAM, Entra, and Purview as they relate to agent governance. Hands-on experience building and configuring agents is required. • Customer-Facing Sales & Solution Strength: 10+ years in solution consulting, pre-sales, or digital strategy, including a strong track record of leading executive sales demos and hands-on configuration sessions for enterprise audiences. • Proven ability to shape and win large, multi-million-dollar digital transformation programs from discovery through proposal and SOW. • IP Ownership Experience: Demonstrated experience owning and evolving productized IP including roadmap definition, packaging, GTM enablement, and field adoption. You understand the difference between a one-off solution and a repeatable asset, and you can build the latter. • Digital Workspace Domain Depth: Strong understanding of the modern digital workplace; intranets, employee portals, knowledge management, frontline tooling, and the Microsoft 365 collaboration stack. • AI and Digital Innovation Mindset: Demonstrated enthusiasm for and fluency in agentic AI, automation, and emerging tech. You can envision "what's next" for clients and incorporate that into solution plans, positioning Genpact as an innovator. • Collaboration & Leadership: Team-oriented leader who thrives in a matrixed consulting environment. Able to lead cross-functional solution teams without formal authority (strategists, UX, engineers, and partner alliance colleagues) toward a unified proposal. Agency or consulting experience strongly preferred. • Self-Starter with Organizational Savvy: Entrepreneurial, proactive, and comfortable navigating ambiguity. You manage your own time and priorities across multiple pursuits, develop new ideas with minimal guidance, and exercise sound judgment on when to involve others.

🏖️ Benefits

• Flexible PTO – If you need a day off or an extended vacation, take the time! • Hybrid work environment: Casual and open office or Remote…You choose! • Great insurance coverage (Multiple Options) and flexible spending accounts • 401K with Company Matching • Monthly Work from Home Stipend • Continuous Training, Certifications, and Learning Opportunities • Diversity, Equity, & Inclusion: We care about making Genpact Experience a more diverse, equitable, and inclusive organization to bring about meaningful and measurable changes to representation, team member experience, and client engagement.